Forms and Emails: Ticketing channels in Service Desk for Trello

Hipporello Service Desk provides two primary ticketing channels: forms and emails. Requests submitted through these channels are automatically created as Trello cards. This allows teams to manage all incoming requests from their Trello boards.

Forms allow you to collect structured and standardized request information. You can either publish the forms you need on your user portal provided by Hipporello or embed them onto your website. When a client fills out a form on your user portal or website, the submission in the form of Trello card. This ensures each card contains the necessary details from the start.

Emails allow users to send requests directly to your Trello board. Messages sent to designated email addresses are automatically converted into Trello cards and routed to the correct board and list for you to handle.

Together, these channels ensure that both structured submissions and free-form requests are handled within a single organized workflow.