Turn your Trello board into an easy-to-use service desk
Hipporello connects your customers and employees to your support,
IT & business teams by creating Trello cards via online forms and emails
How it Works?
What can you do with Hipporello?
Bring customer requests into Trello boards to boost productivity and efficiency
Letting your customers access your Trello board to create support cards is hard to manage. Your customers can create cards via online forms and inbound email addresses through Hipporello. You can also define automation rules to automate some periodic manual tasks for each of these requests and save time and reduce human errors in workflow.
Switch to a unified customer service experience by making Trello your new centralized hub
Gather valuable insights from your customers by embedding Hipporello contact forms to your single page, jamstack and wordpress websites and let your support team manage them on Trello collaboratively.
Hipporello also turns nobody owned contact, demo and feedback form requests to trackable and assigned Trello cards which your team can process collaboratively. You never miss a potential lead.
Forward your support emails to Hipporello and use Trello as a shared inbox for your team
Sharing email account credentials among team members is not scalable. Hipporello turns your Trello board to an easy-to-use shared inbox for your team email accounts like support@, help@, jobs@, sales@ etc.
Use Trello as an internal help desk, keep your processes simple
Hipporello offers a simple, unified and solution-based service experience for your internal processes on Trello. Your experts in your internal service, IT and business teams can respond to employee requests without abandoning the ease and simplicity of Trello.
Features
Intuitive Form Builder
Drag and drop enabled, rich form editor with ready-to-use input types, e-mails, esignatures, short/long texts and more.
Automation
Save time by automating tedious tasks like sending automatic email messages or archiving Trello cards upon certain actions.
Branding
Use your logo and banner and choose colors to customize the design of your forms and portal to your needs.
Access Management
Grant or restrict access to your forms by easily defining access policies. Or make them accessible by all simply by setting them to public.
Internationalization
Set the language of the admin panel and user portal to your needs and effectively communicate with your clients without boundaries.
Analytics
Make informed decisions by getting a high-level view of your help desk, with details from the number of submitted forms to agents’ ratings.
User Tracking
We track your users and give you valuable insights about them like IP, country, browser, OS and email delivery, opening and clicking statistics
Email to Trello Card
Configure inbound email-to-board addresses to create a Trello card for each received email message.
Communication over Trello cards
Hold conversations with your clients over Trello cards and make Trello your only point of communication with your team and clients.
We are strong and proud! 💪
Hipporello is now backed by Atlassian Ventures & ScaleX Ventures, who has recently invested in Zoom, Slack, Invision, DataRow, Thundra and many other great products.
Contact
Turn your Trello board into an easy-to-use service desk
Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails
