Turn your Trello board into an easy-to-use service desk
Hipporello connects your customers and employees to your support,
IT & business teams by creating Trello cards via online forms and emails
How it Works?
What can you do with Hipporello?
Bring customer requests into Trello boards to boost productivity and efficiency
Letting your customers access your Trello board to create support cards is hard to manage. Your customers can create cards via online forms and inbound email addresses through Hipporello. You can also define automation rules to automate some periodic manual tasks for each of these requests and save time and reduce human errors in workflow.
Switch to a unified customer service experience by making Trello your new centralized hub
Gather valuable insights from your customers by embedding Hipporello contact forms to your single page, jamstack and wordpress websites and let your support team manage them on Trello collaboratively.
Hipporello also turns nobody owned contact, demo and feedback form requests to trackable and assigned Trello cards which your team can process collaboratively. You never miss a potential lead.
Forward your support emails to Hipporello and use Trello as a shared inbox for your team
Sharing email account credentials among team members is not scalable. Hipporello turns your Trello board to an easy-to-use shared inbox for your team email accounts like support@, help@, jobs@, sales@ etc.
Use Trello as an internal help desk, keep your processes simple
Hipporello offers a simple, unified and solution-based service experience for your internal processes on Trello. Your experts in your internal service, IT and business teams can respond to employee requests without abandoning the ease and simplicity of Trello.
Features
Drag Drop
Drag and drop enabled form editor with ready-to-use input types e-mails, password, short/long texts and many more.
Form Automation
Automate actions that need to be taken for specific operations like sending automatic messages on the reported request.
Branding
Use your logo and banner to customize the look and feel of forms and help center for your own branding needs
Custom Domain
Let the users to access your service desk in your own custom URL like support.yourcompany.com
Email Notifications
Notify your service desk users via email for every reply from your agent or automatically after some Trello triggers like card created, moved, archived, etc.
Form Access Policies
Allow which service desk user can access to your forms via easy to manage access policies.
User Tracking
We track your users and give you valuable insights about them like IP, country, browser, OS and email delivery, opening and clicking statistics.
Email to Trello Card
Configure inbound email addresses to create a Trello card for each received email message.
Search
Use our enhanced search capabilities to find what you are looking for easily.
We are strong and proud! 💪
Hipporello is now backed by Atlassian Ventures, who has recently invested in Zoom, Slack, Invision, and many other great products.
Contact
Turn your Trello board into an easy-to-use service desk
Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails
