Customize Your Service Desk Language and Wordings

Every service desk comes with predefined labels, buttons, and system messages, but those rarely match how your team works or how your users think. This gap creates friction on both sides: users struggle to submit clear requests, and teams spend extra time interpreting them.

With Hipporello Service Desk, you’re not limited to default wording. You can fully customize both the user portal and the admin panel, from interface language to individual labels and phrases. This means your service desk can reflect your team’s terminology, your users’ language, and your specific workflows.

Why language customization matters

Clearer requests from users: 

When users see familiar language they can choose the right categories, provide better descriptions and submit fewer incorrect tickets.

Faster handling for teams:

When your admin panel uses consistent terminology:

• agents understand tickets instantly

• workflows are easier to follow

• onboarding new team members is faster

What you can customize in language in Hipporello 

In Hipporello, you’re working with both the user-facing portal and the admin panel, and each of these serve a different purpose but still need to stay aligned.

This means customization also needs to go beyond simply changing a language. It involves adjusting how requests are presented, how actions are labeled, and how your team interprets incoming tickets.

How to Change Service Desk Language

With Hipporello, you’re not limited to a single default language across your service desk. To do that:

1. Go to the Admin Panel.

2. Click Settings from the menu on the left.

3. Click Language and Wording. The language of the admin panel and user portal is English by default. Change as you need.

You can change this anytime as your needs change.

Customizing Wording and Labels

After setting up the language of your choice, you may still want to play with and change some wordings, phrases or labels. Hipporello gives you full control over this.

This is particularly valuable because default wording rarely reflects how teams actually communicate. For example, what one system calls “Submit Ticket” might feel too technical for your users, while “Request Support” is clearer and more natural.

Further Text Customization in the User Portal

Some of the customization options available can be seen and managed in the User Portal item on the admin menu. From that menu item, you can set the header text, forms group title, or a footer.

To do that:

1. Navigate to the Admin Panel.

2. Click User Portal > Preview & Customize

3. Click the Homepage Layout tab and you'll see all the customization options there.

4. If you need an extra block of content, for example for an announcement, or new information, you can click on New Block and add a new content block on your user portal.

Customize Service Desk Language Across Notion, Asana, Trello, and Jira

One of the strengths of Hipporello is that language customization sits on top of your existing workflows, rather than replacing them.

Hipporello integrates directly with:

• Notion

• Asana

• Trello

• Jira

This means you can keep your current task or ticket management system exactly as it is, while using Hipporello to control how that system is presented to users and agents.

For example, your backend might still use technical field names or workflow stages, but Hipporello allows you to translate those into clear, user-friendly language on the portal side.