Installing Hipporello on your Trello Board

Setting Up Hipporello Service Desk for Trello

This guide walks you through the complete setup process of Hipporello Service Desk for Trello.

Step 1: Add the Power-Up

1. Go to hipporello.com and choose Trello

2. Click the Add Power-Up button

3. Select the Trello board you want to use as your Service Desk

4. Click Add and continue

Once the Power-Up is installed, open your selected Trello board to complete the setup.

Step 2: Choose a Template

After installation, you will be prompted to select a template to help you get started faster. Templates provide pre-designed forms tailored to common use cases such as:

• IT support

• Customer service

• Marketing requests

• HR requests

You can also choose the method to receive your requests. You can have forms only, emails only or both. This determines how users will submit requests to your Service Desk.

Step 3: Configure Your Service Desk Details

Fill in your Service Desk information, including:

• Service Desk name

• Basic portal details

• Request handling preferences

These settings define how your portal will appear and function.

Step 4: Grant Permissions

To complete the setup, you must grant Hipporello permission to access your Trello board.

This authorization allows Hipporello to:

• Create Trello cards from submissions

• Manage communication within cards

• Send notifications

• Sync request data with your board

Once permissions are granted, the setup process will finalize automatically.

Step 5: Access the Admin Panel

After setup is complete, you will be redirected to the Hipporello Admin Panel.

This is where you can:

• Manage forms

• Configure email integrations

• Customize your User Portal

• Set access rules

• Adjust notification settings

• Connect additional boards

Use the menu on the left side of the Admin Panel to configure all Service Desk settings.

At any time, you can return to your Trello board directly from the Admin Panel.