User Portal for Trello

The User Portal is a dedicated website where end users can submit service requests, support inquiries, or feedback using structured forms. Each submission automatically creates a Trello card, ensuring a consistent and trackable workflow for managing incoming requests.

When users access the portal, they interact with a clean and intuitive interface that helps them choose the appropriate form and submit the required information quickly.

The portal is highly customizable, allowing organizations to align both its design and functionality with their brand identity and operational workflows.

Accessing Your Hipporello User Portal

After completing the Hipporello Service Desk setup:

Direct Access

Enter your portal address into your browser. The default format is: yourportalname.hipporello.net

Through Trello

Click the Hipporello Power-Up button on your Trello board and select Go to User Portal to open the portal view.

Key Features of the Hipporello User Portal

Pre-Published Forms

Several default forms are available immediately after installation, allowing teams to start collecting requests without additional setup.

Form Management

Administrators can create new forms, edit existing ones, or remove forms that are no longer needed to keep the portal aligned with current service offerings.

Customization Options

Portal design settings allow you to update:

• Colors

• Fonts

• Logo

• Form titles and descriptions

These settings help maintain a consistent and professional user experience.

Automated Workflow Integration

Every form submission automatically generates a Trello card in the designated board and list, ensuring requests are tracked from the moment they are submitted.