How to forward Gmail emails to Trello

Forward Emails from Gmail to Hipporello to Create Tickets

Hipporello allows teams to convert incoming emails into tickets automatically. This makes it easier to manage customer requests in a structured and collaborative way. When an email is forwarded to your Hipporello email address, a card (ticket) is created on your board where your team can track, assign, and respond to it.

This is especially useful for teams that receive requests via email, such as support@, help@, or sales@. Instead of managing conversations in individual inboxes, every request becomes a ticket that your team can handle together in one shared workspace.

Once a ticket is created, your team can:

• Assign the ticket to the right person

• Discuss the issue internally

• Reply to the customer directly from the card

• Track progress until the request is resolved

Because each email is automatically turned into a card, no requests are lost or overlooked.

How It Works

The setup is simple, and once configured, everything runs automatically in the background.

• Hipporello generates a unique inbound email address for your board

• You set up a Gmail forwarding rule to send incoming emails to that address

• Every forwarded email is converted into a ticket (card)

• Your team manages and replies to the request directly from the ticket

This allows you to turn incoming emails into a structured workflow without changing how customers contact you.

Step 1 — Get Your Hipporello Email Address

To begin, you’ll need to retrieve the email address that Hipporello uses to create tickets.

1. Open your Trello board with Hipporello installed

2. Click the Hipporello button

3. Go to the Admin Panel

4. Open Inbound Email settings

5. Copy the email-to-board address provided

This is the email address where requests must be sent in order to create tickets.

Step 2 — Create a Gmail Forwarding Rule

Next, configure Gmail so it can forward emails to Hipporello.

1. Open Gmail

2. Click the Settings icon

3. Select See all settings

4. Go to the Forwarding and POP/IMAP tab

5. Click Add a forwarding address

6. Paste the Hipporello email address you copied earlier

7. Confirm the forwarding setup

Once this is complete, Gmail will be able to forward emails to your Hipporello board.

Step 3 — Create a Filter to Forward Specific Emails

To avoid forwarding every email in your inbox, you should create a filter so that only relevant messages—such as support requests—are sent to Hipporello.

1. In Gmail Settings, go to Filters and Blocked Addresses

2. Click Create a new filter

3. Define your criteria, for example:

   • Emails sent to support@yourcompany.com

   • Emails with subject Support Request

4. Click Create filter

5. Enable Forward it to and select the Hipporello email address

6. Save the filter

From now on, only emails that match your criteria will be automatically forwarded.

Step 4 — Tickets Are Created Automatically

Once everything is set up, the process becomes fully automatic.

When a forwarded email reaches Hipporello:

• A new card (ticket) is created on your Trello board

• The email subject becomes the ticket title

• The email body becomes the description

• Any attachments are included in the card

Your team can then immediately start working on the ticket by:

• Assigning it to a team member

• Adding internal comments

• Replying directly to the sender

All communication stays organized within the ticket, making it easy to track progress and maintain context.

Benefits

Using email-to-ticket automation helps teams work more efficiently and stay organized.

With this setup, you can:

• Ensure no email requests are missed

• Turn incoming emails into trackable tickets

• Collaborate as a team on customer requests

• Keep all communication organized in one place

Instead of managing emails individually, everything becomes part of a shared workflow, making it easier to handle requests consistently and efficiently.