How to define a custom domain for your user portal for Trello

Custom Domain Setup for User Portal

Using a custom domain allows you to present your User Portal with a branded URL instead of the default Hipporello address.

By default, your portal runs on: yourportalname.hipporello.net

You can connect your own domain in two different ways:

• Subdomain (recommended) → support.yourcompany.com

• Root domain → yourcompany.com

Setting Up a Custom Domain

1. Go to admin.hipporello.com

2. Navigate to User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter your domain

5. Click Add

After this step, Hipporello will provide you with the DNS values you need.

DNS Configuration

The setup differs depending on whether you are using a subdomain or a root domain.

Subdomain (Recommended)

Example: support.yourcompany.com

For subdomains, you need to create a CNAME record in your DNS provider.

• Copy the CNAME value provided by Hipporello

• Go to your DNS provider (Cloudflare, GoDaddy, Namecheap, etc.)

• Create a CNAME record for your subdomain

• Paste the value and save

This is the simplest and most commonly used setup.

Root Domain

Example: yourcompany.com

If you want to use your main domain directly, you will need to create an A record.

• Copy the IP address provided by Hipporello

• Go to your DNS provider

• Create an A record for your root domain

• Paste the IP address and save

Note: Root domains usually cannot use CNAME records, so an A record is required.

Final Step

After saving your DNS settings:

• Your domain will start pointing to Hipporello

• Activation may take up to 24 hours