How to define a custom domain for your user portal for Trello

Using a custom domain allows you to present your User Portal with a branded URL instead of the default Hipporello address.

Setting Up a Custom Domain

1. Open the Hipporello Power-Up from your Trello board

2. Navigate to Hipporello Admin → User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter your preferred domain (for example: support.yourcompany.com)

5. Click Add

Configuring DNS Settings

• Log in to your DNS provider

• Create a CNAME record

• Copy the CNAME value provided by Hipporello

• Save the record

If requested, set the TTL value between 30 minutes and 1 hour, or leave it blank.

Domain activation may take up to 24 hours after DNS propagation.