What is Hipporello's Service Desk?

Hipporello Service Desk is a support and request management solution that enables teams to manage customer requests, incidents, internal service inquiries, and operational workflows directly within Trello. Requests submitted through forms or emails are automatically converted into Trello cards, and this allows teams to organize, assign, and track requests using their existing boards.

Hipporello is built directly on top of Trello, and it aims at centralizing communication between requesters and teams while keeping all activity visible inside the card history. This ensures that every request is captured, traceable, and easy to manage across departments.

Key features include:

• Convert form submissions and incoming emails into Trello cards

• Use a user portal to list your forms and articles for your end users

• Manage requests directly from inside your cards

• Communicate with requesters using card comments and email replies

• Keep workflows transparent across teams using Trello boards and lists

• Suitable for IT, operations, HR, marketing, and customer support teams