Collecting requests through emails

Hipporello’s email integration allows you to convert incoming emails into Trello cards, turning your Trello board into a centralized request intake system. Emails sent to addresses such as sales@, support@, or contact@ can automatically create Trello cards in your selected board and list.

Accessing Email Configuration

1. Open your Trello board

2. Click the Hipporello Power-Up button located at the top right

3. Navigate to Hipporello Admin → Emails

Connecting an Email Inbox

Click Connect Email Inbox and choose one of the available options:

• Connect your Gmail account

• Connect your Outlook account

• Use Hipporello’s built-in email infrastructure to generate an inbound email address

This flexibility allows you to either continue using your existing email system or start receiving requests through a Hipporello-generated inbox.

Configuring Email Routing

After connecting your email account:

• Select the Trello board and list where incoming emails should create cards

• Define whether attachments should be included in the created cards

• Click Save to activate the configuration

Automatic Email-to-Card Conversion

Emails received in the connected inbox are automatically converted into Trello cards and placed in the selected list, ensuring that all incoming requests are organized and visible to the team.

Notifications

When an email creates a new card:

• Portal owners

• Assigned agents

• Card members

• Additional specified users

receive email notifications, allowing teams to respond quickly.

Communicating with Email Senders

Teams can communicate directly with the sender:

• Reply from within the Trello card conversation module

• Reply via the notification email

This ensures all communication remains centralized and traceable.

Flexible Email Intake Options

Hipporello supports two ways to capture incoming emails:

Direct Inbox Connection

Connect Gmail, Outlook, or Hipporello email infrastructure to automatically convert emails into Trello cards.

Email Forwarding

Forward emails from an existing mailbox to the designated inbound email address, allowing you to keep your current email workflows while benefiting from Trello-based request tracking.

Email Details Stored in Cards

Each Trello card created from an email includes:

• Sender email address

• Subject line

• Email content

• Attachments

This ensures your team has full context when reviewing and responding to requests.