SMTP Setup in Hipporello Service Desk

Configuring SMTP in Hipporello Service Desk allows you to send emails using your own email address instead of the default system email. This ensures that all replies to customer requests are sent from your domain, creating a more professional and consistent communication experience.

With SMTP enabled, your team can respond to incoming requests while maintaining your brand identity and improving email deliverability.

Why Use SMTP?

By default, emails may be sent through a system email provider. However, setting up SMTP gives you full control over your outgoing emails.

With SMTP, you can:

• Send emails from your own domain (e.g. support@yourcompany.com)

• Improve email deliverability and avoid spam filters

• Maintain consistent branding in all communications

• Control sender name and email address

• Build trust with your customers

How SMTP Works in Hipporello

Once configured, SMTP handles all outgoing emails automatically.

• A user submits a request via form or email

• A ticket (task, issue, or item depending on platform) is created

• Your team replies to the request

• The response is sent via your configured SMTP server

This ensures that all communication appears as if it’s coming directly from your organization.

Setting Up SMTP

Follow these steps to configure SMTP in Hipporello:

1. Open Email Settings

Go to admin.hipporello.com and navigate to the Emails section from the left menu.

2. Add a New Email Configuration

Click New to create a new email configuration.

You will see options like:

• Gmail

• Outlook

• Hipporello

If you want to use your own email server, select SMTP.

3. Enter SMTP Details

Provide the required SMTP information:

• SMTP Host

• Port

• Username

• Password

Then configure additional settings:

• Enable SSL for a secure connection

• Set your From Name (sender name)

• Define your From Email Address

You can either use a pre-configured provider or enter custom SMTP details depending on your needs.

4. Save Your Configuration

Click Save to apply your SMTP settings.

From this point on, Hipporello will use your SMTP server for sending emails.

What Changes After Setup?

Once SMTP is configured:

• All outgoing emails will use your email address

• Your replies will appear as sent from your domain

• Customers will see your brand instead of a system email

• Communication becomes more professional and trustworthy

Example

If you configure:

From Email → support@yourcompany.com

From Name → Your Company Support

Then all replies sent from Hipporello will appear exactly like this to your customers.