What is Hipporello's Service Desk?

Hipporello Service Desk is a comprehensive request and support management solution that enables teams to manage customer requests, incidents, internal service inquiries, and operational workflows directly within Jira. Requests submitted through forms or emails are automatically converted into Jira issues, allowing teams to organize, prioritize, and resolve requests in a structured workflow.

Built to work seamlessly with Jira projects, Hipporello Service Desk improves communication between requesters and teams while keeping all conversations and updates centralized within the issue history. This unified workflow ensures that every request is traceable, measurable, and visible to the relevant stakeholders.

You can receive, track, and manage requests through forms and email communications directly inside Jira.

Key features include:

• Form submissions and incoming emails are automatically converted into Jira issues

• Teams can manage requests directly from the issue view

• Communication with requesters can be handled through issue comments and email replies

• Workflows remain transparent and trackable across multiple teams and departments

• Suitable for IT, operations, HR, and customer support teams