Defining a custom domain for your user portal for Jira

A custom domain helps your User Portal look more professional and makes it easier for users to remember where to submit requests.

By default, your portal is hosted on: yourportalname.hipporello.net

With a custom domain, you can use a branded address such as:

support.yourcompany.com

Steps to Set Up a Custom Domain

1. Go to admin.hipporello.com

2. Navigate to User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter the domain you want to use (for example, support.yourcompany.com)

5. Click Add to proceed

Configuring DNS Settings

After adding your custom domain, update your DNS settings with your domain provider:

1. Open your domain provider’s DNS management console

2. Create a new CNAME record

3. Copy and paste the CNAME value provided by Hipporello

4. Save the DNS changes

If your domain host asks for a TTL (Time-To-Live) value, you can set it between 30 minutes and 1 hour, or leave it empty if optional.

Domain verification and activation may take up to 24 hours.

Using a custom domain reinforces brand trust and gives users a clean, recognizable entry point for submitting requests.