Welcome to the Hipporello Service Desk for Jira Documentation

Welcome! This documentation provides step-by-step guidance for setting up and using Hipporello Service Desk with Jira. Whether you are building an internal help desk, managing customer support, or handling operational service requests, this guide will help you configure your system efficiently.

Hipporello Service Desk extends Jira into a complete request management environment where incoming requests are collected, processed, and tracked as Jira issues. Through portal-based submissions, email integrations, and workflow automation, teams can maintain a consistent intake and resolution process.

In this documentation you will learn how to:

• Set up your User Portal

• Configure forms and email ticketing channels

• Manage requests as Jira issues

• Customize portal branding and layout

• Configure portal access policies and authentication

• Connect custom domains and notification settings