How to customize User Portal for Jira

Customizing your Hipporello User Portal helps you deliver a consistent, branded experience for requesters. The platform provides broad control over portal design and content. Keep in mind that customization settings apply globally across the portal, meaning changes affect the overall portal experience rather than a single individual form.

Accessing Design and Content Settings

To access portal customization settings:

1. Go to admin.hipporello.com in your browser

2. Navigate to User Portal → Preview & Customize

This section allows you to update both the portal’s visual design and the content structure shown on the homepage.

General Settings

Logo and Cover Image

Add your organization’s logo to the portal header and set a cover image for the portal background to strengthen your brand presence.

Social Share Image

Upload an image that appears when your portal link is shared on social media platforms.

Color Scheme

Customize key portal colors to match your brand, including:

• Banner background

• Primary colors (buttons and form titles)

• Body text

• Button text colors

Banner Overlay

Adjust the banner overlay to improve readability. This is useful when using bright images or complex backgrounds and you want text and UI elements to remain clear.

Favicon

Update the favicon shown in the browser tab to reflect your brand and improve recognition.

Service Desk Name and Portal Language

Change the service desk name displayed on the portal. You can also set the portal language here.

Domain Configuration

Update your portal address or connect a custom domain for a fully branded URL experience.

Homepage Layout

Header Customization

Edit the header title and update the search box placeholder text to match your tone and terminology.

Social Media Links

Add links to your social profiles beneath the search box to help users find your organization across channels.

Form Title Customization

Rename forms as they appear on the homepage for clarity and consistency.

Form Groups and Announcements

Use the “+” button to add form groups, articles, or announcements.

Announcements are especially useful for sharing:

• Planned maintenance windows

• Service updates

• Policy changes

• Temporary support instructions

Footer Links

Add helpful links to the portal footer, such as documentation, policies, contact pages, or service catalog pages. Click “+ Add Another Link” to define a link title and URL.

All changes are applied instantly, so you can preview updates and refine the portal in real time.