Customizable User Portal for Jira

A User Portal is a dedicated website where end users can access and submit forms related to service requests, support inquiries, or internal requests. When users visit the portal, they see a clean interface that guides them to the right form and helps them submit the required information quickly.

Each form submission automatically creates a Jira issue, ensuring that every request is captured in a consistent, trackable workflow. This allows teams to manage requests inside Jira using projects, workflows, statuses, assignments, and SLAs if applicable.

The User Portal is also highly customizable. You can align the portal’s appearance with your brand, control who can access it, and decide how forms are presented on the homepage.

How to Access Your Hipporello User Portal

After setting up Hipporello Service Desk, you can access your portal from a visitor’s perspective in two ways:

Direct Access

Enter your portal address into your browser.

The default format is: yourportalname.hipporello.net

Via the Admin Panel

Go to admin.hipporello.com, then open User Portal from the left menu. From there you can view, preview, and manage your portal.

Key Features of the Hipporello User Portal

Pre-Published Forms

Hipporello Service Desk provides default forms upon installation so you can start collecting requests immediately. These forms typically cover common request types and can be used as-is or customized.

Full Control Over Forms

You can create new forms for specific request types, edit existing forms as your process evolves, or remove forms that are no longer relevant. This helps keep your portal clean and aligned with your service catalog.

Customization Options

You can customize the portal design to match your brand identity, including:

• Colors

• Fonts

• Logo

• Form titles and descriptions

This creates a consistent and professional experience for users submitting requests.

Automated Workflow Integration

Every submission creates a Jira issue and includes the submitted data in the issue context. This supports structured triage, assignment, and resolution within Jira.