Ticketing channels for Jira: Forms and Emails

Hipporello Service Desk provides two main ticketing channels for collecting requests: forms and emails. Requests submitted through either channel are automatically created as Jira issues, enabling teams to manage all incoming work within their Jira projects.

Forms allow organizations to gather structured and standardized information through their user portal or embedded website forms. This ensures that each issue contains the required context from the beginning of the workflow.

Emails allow requesters to contact teams directly using familiar communication methods. Messages sent to designated email addresses are automatically converted into Jira issues and routed to the appropriate project or workflow.

Together, these channels allow teams to manage both structured submissions and free-form communication within a unified request management process.