Welcome to the Hipporello Service Desk for Asana Documentation

Welcome! This documentation will guide you through setting up and using Hipporello Service Desk with Asana. Whether you are building an internal help desk, managing customer support, or organizing service requests across teams, this guide will help you get everything up and running smoothly.

Hipporello Service Desk transforms Asana into a fully functional support and request management system. You can collect requests through forms and emails, manage communication with requesters, automate repetitive workflows, and keep all tasks organized within your Asana projects.

Inside this documentation, you’ll learn how to:

• Set up your User Portal

• Customize forms and ticketing channels

• Connect email inboxes

• Manage communication with submitters

• Configure automations and workflows

• Customize your portal’s design and domain

Follow the step-by-step guides to configure Hipporello according to your team’s needs and deliver a seamless support experience.