Defining your custom domain for Service Desk for Asana

Custom Domain Setup for User Portal (Asana)

You can use a custom domain to present your User Portal with a branded URL instead of the default Hipporello address.

By default, your portal is hosted on: yourportalname.hipporello.net

To make your portal more recognizable and aligned with your brand, you can connect your own domain in two ways:

• Subdomain (recommended) → support.yourcompany.com

• Root domain → yourcompany.com

Setting Up Your Custom Domain

1. Go to admin.hipporello.com

2. Navigate to User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter your preferred domain

5. Click Add

After completing this step, Hipporello will generate the DNS details required for the connection.

DNS Configuration

The DNS setup depends on whether you are using a subdomain or your main domain.

Subdomain (Recommended)

Example: support.yourcompany.com

For subdomains, you need to create a CNAME record.

• Copy the CNAME value provided by Hipporello

• Open your DNS provider (such as Cloudflare, GoDaddy, or Namecheap)

• Create a CNAME record for your subdomain

• Paste the value and save

This is the most straightforward and widely used method.

Root Domain

Example: yourcompany.com

If you prefer to use your main domain, you will need to create an A record.

• Copy the IP address provided by Hipporello

• Go to your DNS provider

• Create an A record for your root domain

• Paste the IP address and save

Note: Root domains typically do not support CNAME records, which is why an A record is required.

Final Step

Once your DNS records are saved:

• Your domain will begin pointing to Hipporello

• Activation may take up to 24 hours, depending on DNS propagation