User portal customization in service desk for Asana

Customizing your Hipporello User Portal to match your brand is simple and powerful. The platform allows broad control over the portal’s design and content. Keep in mind that these changes apply globally to the entire portal, not to individual forms.

Follow these steps to access Design & Content Settings and create a branded user experience:

Accessing Design & Content Settings

To access the Hipporello admin panel, go to admin.hipporello.com in your browser.

Then navigate to User Portal → Preview & Customize to open the portal design and content settings.

General Settings

Logo & Cover Image

Add your company logo to the header and a cover image to the background to strengthen brand identity.

Social Share Image

Define an image that appears when your portal link is shared on social media.

Color Scheme

Customize the portal’s color palette, including banner background, primary button colors, form titles, body text, and button text.

Banner Overlay

Adjust the banner overlay to improve readability, especially when using bright or complex background images.

Favicon

Update the browser tab icon to reflect your brand.

Service Desk Name & Portal Language

Change the displayed service desk name and set the portal language from this section.

Domain Configuration

Modify your portal address or connect a custom domain for a fully branded experience.

Homepage Layout

Header Customization

Edit the header title and the search box placeholder text to align with your branding.

Social Media Links

Add links to your social media profiles below the search box to boost engagement.

Form Title Customization

Edit how form titles appear on the homepage for clarity and brand consistency.

Form Groups & Announcements

Use the “+” button to add form groups, articles, or announcements.

Announcements are ideal for sharing important updates with users directly on the portal.

Footer Links

Add extra links in the footer section to help users easily navigate to other services or resources.

By customizing both the design and content of your service desk portal, you create a seamless, branded experience for your users. All updates are applied instantly, allowing you to preview and refine your portal in real time.