How to collect Asana issues through emails

With Hipporello’s email integration, you can turn your Asana project into a powerful communication hub. Incoming emails are automatically converted into Asana tasks, and you can interact with senders directly from the task or via email.

Emails sent to addresses like sales@, support@, or contact@ can automatically generate tasks in Asana.

Here’s how to use this feature efficiently:

Accessing Email Settings

To access the Hipporello Admin panel, go to https://admin.hipporello.com in your browser, then navigate to the Emails section.

Click the Connect Email Inbox button and choose Gmail, Outlook, or Hipporello’s email infrastructure to easily connect your email account.

Configuring Email Address Settings

Once your email account is connected, you need to complete the following fields:

Select Email Folders

In the “Create tasks from emails in these folders” field, choose which folders should generate tasks in Asana.

Examples: Inbox, Sent Mail, or any custom support folders.

Choose the Destination Project

In the “Create tasks in the following project” field, select the Asana project where email-based tasks should be created.

This ensures all requests are routed into the correct workflow.

After completing these selections, click Done to finish the setup.

Automatic Email-to-Task Conversion

Email-to-Project Setup

Emails sent to your configured address are automatically converted into tasks in your selected Asana project, ensuring structured organization of incoming requests.

Comprehensive Notifications

When an email arrives, relevant team members including the portal owner, assigned agent, task followers, and additional specified members receive email notifications so they can respond quickly.

Email Management Features

Direct Sender Communication

You can reply to email senders directly from within the Asana task, creating a more organized and trackable communication flow than traditional email threads.

Custom Access Policies

Set rules to control which emails are converted into tasks, ensuring only relevant communications enter your workflow.

Automation & Efficiency

Use automations, quick texts, and variables to streamline repetitive tasks, such as sending acknowledgment emails or standard responses.

Personalized Email Footers

Add a custom email signature or footer to outgoing responses for a professional touch.

Flexible Inbound Email Options

Hipporello provides two ways to bring emails into Asana:

Direct Inbound Addresses

Use Hipporello-provided inbound email addresses to receive emails directly as tasks.

Email Forwarding

Forward emails from your existing inbox to the designated Hipporello address. This allows you to maintain your current email workflow while still benefiting from structured task management in Asana.

Detailed Email Information in Tasks

Each task created from an email includes:

• Sender’s email address

• Subject line

• Message body

• Attachments

This ensures your team has full context for responding and managing requests effectively.

By implementing this setup, your Asana workspace becomes a centralized hub for both task management and customer communication, improving team collaboration and response efficiency.