How to define a custom domain

You can create a more professional and brand-consistent experience by assigning a custom domain to your Hipporello User Portal. By default, your portal is accessible through:

yourportalname.hipporello.net

Setting up a custom domain allows users to access your portal using a branded address such as support.yourcompany.com, making the portal easier to recognize and remember.

Steps to Set Up a Custom Domain

To begin, open admin.hipporello.com in your browser and navigate to:

User Portal → Domain Configuration

Then:

• Click “+ Add a Custom Domain”

• Enter the domain you want to use (for example, support.yourcompany.com)

• Click Add to proceed

Configuring DNS Settings

After adding your custom domain, you must configure your DNS settings:

1. Log in to your domain provider’s management console

2. Create a new CNAME record

3. Copy and paste the CNAME value provided by Hipporello

4. Save the changes

If your domain provider requests a TTL (Time-To-Live) value, you can set it between 30 minutes and 1 hour, or leave it empty if optional.

Domain verification and activation may take up to 24 hours to complete.

Using a custom domain reinforces your brand identity and improves accessibility by providing users with a clear and memorable portal address for submitting requests and accessing support services.