How to define a custom domain

Custom Domain Setup for User Portal (Notion)

You can connect a custom domain to your User Portal to create a more branded and professional experience instead of using the default Hipporello URL.

By default, your portal is available at: yourportalname.hipporello.net

If you want to use your own domain, you can configure it in two ways:

• Subdomain (recommended) → support.yourcompany.com

• Root domain → yourcompany.com

Setting Up Your Custom Domain

1. Go to admin.hipporello.com

2. Navigate to User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter the domain you want to use

5. Click Add

After adding your domain, Hipporello will provide the DNS information required for the setup.

DNS Configuration

The setup process depends on the type of domain you are connecting.

Subdomain (Recommended)

Example: support.yourcompany.com

For subdomains, you need to create a CNAME record in your DNS provider.

• Copy the CNAME value provided by Hipporello

• Go to your DNS provider (such as Cloudflare, GoDaddy, or Namecheap)

• Create a CNAME record for your subdomain

• Paste the value and save

This is the easiest and most commonly used approach.

Root Domain

Example: yourcompany.com

If you prefer to use your main domain, you will need to create an A record.

• Copy the IP address provided by Hipporello

• Open your DNS provider

• Create an A record for your root domain

• Paste the IP address and save

Note: Root domains generally do not support CNAME records, which is why an A record is required.

Final Step

After saving your DNS configuration:

• Your domain will start pointing to Hipporello

• It may take up to 24 hours for the domain to become fully active