What is Hipporello Service Desk?

Hipporello Service Desk is a request and support management tool that runs on top of monday.com. Teams use it to handle customer requests, incidents, internal service inquiries and operational work on the boards they already use.

Requests that arrive through forms or emails are turned into items on a monday.com board, so your team can organize, prioritize and resolve them in one workflow. Replies and automated messages can be logged in the item's Updates section, which keeps the conversation with the requester next to the work itself.

Key Features

• Automatic item creation: Form submissions and incoming emails become items on the monday.com board you choose.

• Requests managed from the item: Your team receives, tracks and works on requests from the monday.com item. Hipporello also adds a Hipporello Ticket view to the item.

• Communication with requesters: Team members reply to the requester from the item's Updates section with the #reply text command, and Hipporello sends the message to the requester.

• Visible workflows: Requests can be followed across teams and departments, on one board or several connected boards.

• Fits many teams: It works for request intake in IT, Operations, HR and Customer Support.