How to Customize User Portal for monday.com

Customizing your Hipporello User Portal gives requesters a consistent, branded experience. You control both the design and the content of the portal. Keep in mind that these settings are global: a change affects the whole portal, not one individual form.

Accessing Design and Content Settings

To open the portal customization settings:

• Go to admin.hipporello.com in your browser.

• Navigate to User Portal → Preview & Customize.

Here you can update the portal's visual design and the content structure shown on the homepage.

General Settings

Logo and Cover Image

Add your organization's logo to the portal header and set a cover image for the portal background.

Social Share Image

Upload the image that appears when your portal link is shared on social media.

Color Scheme

Set the main portal colors to match your brand, including:

• Banner background

• Primary colors (buttons and form titles)

• Body text

• Button text colors

Banner Overlay

Adjust the banner overlay to improve readability. It helps when the cover image is bright or busy and the text on top of it is hard to read.

Favicon

Replace the favicon shown in the browser tab with your own, so the portal is easy to recognize among open tabs.

Service Desk Name and Portal Language

Change the service desk name displayed on the portal. The portal language is set here as well.

Domain Configuration

Update your portal address or connect a custom domain. The steps are in Custom Domain Setup for User Portal.

Homepage Layout

Header Customization

Edit the header title and the placeholder text of the search box so they match your tone and terminology.

Social Media Links

Add links to your social profiles beneath the search box so users can find your organization on other channels.

Form Title Customization

Rename forms as they appear on the homepage to keep the titles clear and consistent.

Form Groups and Announcements

Use the "+" button to add form groups, articles or announcements.
Announcements work well for sharing:

• Planned maintenance windows

• Service updates

• Policy changes

• Temporary support instructions

Footer Links

Add useful links to the portal footer, such as documentation, policies, contact pages or service catalog pages. Click "+ Add Another Link" to define a link title and URL.

Item Fields Shown to Requesters

Under Monday Item Fields on User Portal you select the monday.com item fields that requesters can see on their request page, and choose for each one whether it is View Only or Editable. Turn on Hide empty fields if fields with no content should not be shown.

All changes are applied instantly, so you can preview updates and refine the portal as you go.