Welcome to the Hipporello Service Desk for monday.com Documentation

Welcome! This documentation provides step-by-step guidance for setting up and using Hipporello Service Desk with monday.com. Whether you are building an internal help desk, handling customer support, or tracking operational service requests, this guide will help you set up your service desk on the boards your team already uses.

Hipporello Service Desk turns your monday.com boards into a complete request management environment. Requests that come in through your User Portal forms and connected email inboxes are created as items on the board you choose, with the submitted details already filled in. Your team replies to requesters from the Hipporello tab inside each item, so the full conversation stays next to the work.

In this documentation you will learn how to:

• Connect Hipporello to your monday.com account and boards

• Set up your User Portal

• Configure forms and email ticketing channels

• Manage requests as monday.com board items

• Communicate with requesters from the Hipporello tab in an item

• Set up SLA policies and automations

• Customize portal branding, access policies and custom domains

Follow the guides in order to get your service desk running, or jump to the topic you need from the menu on the left.