How to Collect Requests Through Emails in monday.com

Hipporello's email integration converts incoming messages into monday.com items, which makes your board the place where email requests are collected. Emails sent to addresses such as support@ or help@ create items on the board and in the group you select.

Accessing Email Settings

Open the Hipporello Admin panel, either from the Hipporello Admin board view in monday.com or at https://admin.hipporello.com, and go to the Emails section.

Connecting an Email Inbox

Click Connect Email Inbox and connect a Gmail or Outlook inbox, or create a Hipporello email address to use Hipporello's email infrastructure. If you would rather keep your current mailbox as it is, you can forward messages to a Hipporello address. See the forwarding guides for Gmail and Outlook.

Configuring Email Intake

After connecting your inbox, complete the following steps:

• In Create Monday items from emails in these folders, select the email folders that should generate items, for example your Inbox.

• Select the Monday Board where the items will be created, then pick the group under Create items in the following Monday group.

• Click Done to save the configuration and start email intake.

Automatic Email-to-Item Conversion

From then on, every email that arrives in the selected folders becomes an item in that group.

Notifications

Team members can be notified by email when an email creates a new item. Each member sets this in their notification preferences.

Email Communication

Team members reply to the sender from the monday.com item by typing #reply followed by the message in the item's Updates section. The sender receives the reply by email, and their answers return to the same request, so the conversation stays in one thread. See monday.com Item Management Using Text Commands for the full command list.

Included Email Details

Each item created from an email includes:

• Sender's email address

• Subject line

• Message content

• Attachments, if the Add email attachments to Monday item option is on