How to Configure Hipporello Notification Preferences in monday.com

In Hipporello Service Desk, each team member sets their own email notification preferences. You decide which requests you want to hear about, and on which boards.

Where to Find Notification Preferences

The Notification Preferences dialog is opened from the Hipporello Admin panel:

• Go to admin.hipporello.com and click the Profile section at the bottom of the left menu.

Enabling Notifications

At the top of the Notification Preferences dialog there is a toggle switch:

Notify me when a request is created and/or when it receives a reply.

Turn this toggle on to start receiving email notifications. While it is off, you receive no notification emails, whatever the other settings below say.

Setting Your Notification Email

Below the toggle, enter the email address where notifications should be delivered:

Where would you like to receive your notifications? (required)

All notification emails for incoming requests and replies are sent to this address.

Notification Scope: All Boards vs. per Board

Under Set your notification preferences, choose how broadly your preference applies. There are two modes. Custom notification settings are listed under the Premium plan, so these controls may be locked on the Free plan.

All Boards

With All Boards selected, one preference applies to every monday.com board connected to Hipporello. A dropdown offers the following options:

This is the quickest setup if you want the same preference everywhere.

per Board

With per Board selected, you set a separate preference for each monday.com board. The connected boards you are a member of are listed, each with its own dropdown.

For each board, click the dropdown and choose from:

For example, you can follow every request on a busy support board and get only assigned-request emails from a quieter one.

Automatic Notifications for Assigned and Replying Members

A team member who has not configured notification preferences may still receive notification emails in two situations:

• When a member is assigned to an item: If a member is assigned to a monday.com item (manually or through an automation), they start receiving notification emails for all later replies and updates on that item.

• When a member replies to a request: If a member writes a reply to a customer on an item, they automatically receive notification emails for any future correspondence on that item.

In both cases nothing is sent for past messages. Notifications cover only new activity after the assignment or the reply.

Saving Your Preferences

When your settings are ready, click the Save button to apply them. You can come back to this dialog at any time to change your preferences.

Click Cancel to discard any unsaved changes.