How to Forward Gmail Emails to monday.com

Hipporello can turn incoming emails into items on a monday.com board, so requests that arrive by email are tracked and assigned in the same place as the rest of your team's work.

When Gmail forwards an email to your Hipporello email address, a new item is created in the group you picked on your monday.com board. Each request then has its own item.

This is a good fit for shared inboxes such as support@, help@ or sales@. The inbox keeps receiving mail as usual, and your team works the requests from the board instead of from long email threads.

Once an item is created, your team can:

• Assign it to the right board member

• Discuss it in the item's Updates

• Reply to the requester from the item

• Move it between groups as the work progresses

How It Works

After the one-time setup, the flow runs on its own:

1. Hipporello gives you a unique inbound email address.

2. Gmail forwards the emails you select to this address.

3. Each forwarded email becomes a monday.com item.

4. Your team manages and answers the request on the board.

Email stays your intake channel, and the requests are organized on your monday.com board.

Step 1: Get Your Hipporello Email Address

First, find the address Hipporello uses to create monday.com items.

1. Go to admin.hipporello.com

2. Open the Emails section

3. Connect your inbox or open your existing email configuration

4. Copy the Hipporello inbound email address

This is the address Gmail has to forward emails to. If you haven't set up an email channel yet, see How to Collect Requests Through Emails in monday.com.

Step 2: Add a Forwarding Address in Gmail

Next, allow Gmail to forward to that address.

1. Open Gmail

2. Click the Settings (⚙️) icon

3. Select See all settings

4. Go to the Forwarding and POP/IMAP tab

5. Click Add a forwarding address

6. Paste your Hipporello email address

7. Confirm the forwarding request

After the confirmation, Gmail can forward emails to Hipporello.

Step 3: Create a Filter to Forward Specific Emails

A filter makes sure only the relevant emails turn into items.

1. Go to Filters and Blocked Addresses in Gmail settings

2. Click Create a new filter

3. Define conditions such as:

   • Emails sent to support@yourcompany.com

   • Emails with the subject “Support Request”

4. Click Create filter

5. Enable Forward it to and select your Hipporello email address

6. Save the filter

From now on, only emails that match the filter are forwarded to Hipporello.

Step 4: Items Are Created Automatically

With the filter in place there is nothing left to do by hand. When an email matches:

• A new item is created in the monday.com group you selected

• The email subject is used in the item name

• The email content is added to the item

• Attachments can be added to the item (the Add email attachments to Monday item option)

Your team can then:

• Assign the item

• Post updates for teammates

• Reply to the requester

The requester's answers come back to the same request, so the conversation stays in one thread.

Example Workflow

Here is what the process looks like in practice:

1. A customer sends an email to support@company.com

2. Gmail forwards the email to Hipporello

3. Hipporello creates an item on your monday.com board (for example, in a group called Incoming Requests)

4. A board member reviews the item and assigns it

5. They reply from the item

6. The requester receives the reply by email

Benefits

With Gmail forwarding connected to Hipporello and monday.com, you can:

• Capture every incoming request as an item

• Give each request an owner on the board

• Work on requests together with the other board members

• Keep the full conversation in one place