Custom Domain Setup for User Portal (monday.com)

You can connect a custom domain to your User Portal so that requesters see a branded address in place of the default Hipporello URL.

By default, your portal is hosted on: yourportalname.hipporello.net

To use your own domain, pick one of two options:

• Subdomain (recommended) → support.yourcompany.com

• Root domain → yourcompany.com

Setting Up Your Custom Domain

1. Go to admin.hipporello.com

2. Navigate to User Portal → Domain Configuration

3. Click + Add a Custom Domain

4. Enter your domain

5. Click Add

After the domain is added, Hipporello shows the DNS values you need to finish the setup.

DNS Configuration

The DNS record you create depends on whether you use a subdomain or your main domain.

Subdomain (Recommended)

Example: support.yourcompany.com

A subdomain needs a CNAME record at your DNS provider.

1. Copy the CNAME value provided by Hipporello.

2. Open your DNS provider (e.g., Cloudflare, GoDaddy, Namecheap).

3. Create a CNAME record for your subdomain.

4. Paste the value and save.

A root domain usually hosts your main website, so a subdomain is the safer choice.

Root Domain

Example: yourcompany.com

To use your root domain, create an A record.

1. Copy the IP address provided by Hipporello.

2. Go to your DNS provider.

3. Create an A record for your root domain.

4. Paste the IP address and save.

Note: Root domains typically do not support CNAME records, which is why an A record is required.

Final Step

Once the DNS records are saved:

• Your domain starts resolving to your Hipporello User Portal.

• Full activation may take up to 24 hours, depending on DNS propagation.