Ticketing Channels for monday.com: Forms and Emails

Hipporello Service Desk gives you two channels for collecting requests: forms and emails. A request that comes in through either channel is created as an item on a monday.com board, so your team handles all incoming work from the boards it already uses.

Forms: Structured Data Collection

Forms collect specific, standardized information through your user portal or through forms embedded on your website. You decide which fields a form has, so each new item arrives with the context your team needs and fewer follow-up questions are required. See How to Collect Requests Through Forms in monday.com.

Emails: Familiar and Direct Communication

Email lets requesters reach you the way they already do. A message sent to one of your connected support addresses becomes an item on the board and in the group you selected for that inbox. See How to Collect Requests Through Emails in monday.com.