What is Hipporello Service Desk?

Hipporello Service Desk is a comprehensive request and support management solution that enables teams to manage customer requests, incidents, internal service inquiries, and operational workflows directly within Linear.

By automatically converting requests submitted through forms or emails into Linear issues, it allows teams to organize, prioritize, and resolve tasks within a structured, unified workflow. Built to work seamlessly with your Linear workspace, Hipporello Service Desk improves communication between requesters and agents while keeping all conversations and updates centralized within the issue's activity feed. This ensures that every request remains traceable, measurable, and fully visible to relevant stakeholders.

Key Features

• Automated Issue Creation: Form submissions and incoming emails are instantly converted into Linear issues.

• Centralized Management: Teams can receive, track, and manage requests directly from the Linear issue view.

• Seamless Communication: Interactions with requesters are easily handled through issue comments and email replies.

• Transparent Workflows: All processes remain visible and trackable across multiple teams and departments.

• Versatile Application: Ideal for IT, Operations, HR, and Customer Support teams.