Ticketing Channels for Linear: Forms and Emails

Hipporello Service Desk provides two primary channels for collecting user requests: forms and emails. Whether a request is submitted via a structured form or a direct email, it is automatically converted into a Linear issue, allowing your team to manage all incoming work seamlessly within your Linear workspace.

Forms: Structured Data Collection

Forms empower organizations to gather specific, standardized information through a dedicated user portal or embedded website forms. By customizing form fields, you ensure that every new Linear issue contains all the necessary context right from the start, minimizing back-and-forth communication and streamlining your workflow.

Emails: Familiar and Direct Communication

Emails provide a frictionless way for requesters to reach out using their preferred communication method. Any message sent to your designated support email addresses is instantly transformed into a Linear issue and routed to the appropriate team or triage view.

A Unified Workflow

By combining these two channels, teams can effortlessly handle both structured form submissions and free-form email communications under a single, unified request management process in Linear.