Setting Up Hipporello Service Desk for Linear

Let’s walk through the process of installing Hipporello Service Desk for your Linear workspace.

Step 1: Start the Installation

Visit hipporello.com, choose Linear, and click the Get Started button to begin the setup process.

Step 2: Choose Your Linear Team or Project

Next, select the Linear team or project you want to use as your Service Desk destination. Using a specific team or project as a service desk means all incoming submissions will be created as issues inside this selected workspace, and all communication will take place within those issues.

Step 3: Complete App Installation

Click Manage App and provide the required Service Desk information. You will be asked to confirm permissions so that Hipporello can:

• Create and manage issues

• Sync request data

• Send notifications

• Access workspace-level information

Approve the necessary permissions to continue.

Step 4: Access the Admin Panel

Once the installation is finished, you will be redirected to the Hipporello Admin Panel. This is the central configuration area where you can manage your Service Desk settings.

Using the left-hand menu, you can:

• Configure forms

• Set up email integrations

• Customize your User Portal

• Manage access controls

• Connect additional Linear teams or projects

Default Forms

After setup, several predefined forms are available to help you start collecting requests immediately.

You can edit existing forms, customize form fields, and create new forms tailored to specific request types. Your Linear Service Desk is now ready to collect submissions and generate issues automatically.