Customer support, inside Linear
Collect requests through forms and email, then reply back and forth every message synced to the Linear issue. No second tool, no context-switching.
No credit card required
All you need is a Linear workspace
How does Hipporello's Service Desk for Linear work?
Install Hipporello's Service Desk on your Linear workspace
1
Set up forms and emails that instantly create Linear issues
2
Receive form fills and email messages as Linear issues
3
Communicate with clients directly from inside Linear issues
4
Handle Customer Requests Where Your Team Already Works: Linear
Give your users a branded portal for request submission and articles
Enable interaction between your end-users and your support team easily with a unified portal that integrates directly with Linear.
Turn Linear into your central hub for handling support operations, making it easier for your team to track, manage, and respond to every request.
Turn form responses into actionable Linear issues automatically
Allow your end-users to interact with your company through the forms on your Hipporello portal. Each submission creates an issue in Linear for you to handle.
Create and edit forms that create Linear issues upon submission. Manage submissions and back-and-forth communications in Linear as a team.
Streamline support operations with the Knowledge Base Add-on
Provide users with instant access to information by adding support articles to your user portal using the Knowledge Base Add-on.
Enable your team to concentrate on more complex problems while users find answers to common questions 24/7.
Combine all your support emails into one unified inbox, and make it easier for your team to manage and respond to customer inquiries.
Ensure that all issues are addressed and resolved efficiently by keeping track of the status of every support request in Linear.
Support processes do not have to be complex.
Get a lightweight service desk solution that is easy to deploy, frictionless to use, and perfectly aligned with your engineering cycles.
"Ease of Use" Capterra Recognition Backed by Our Customers
What are the features of the Service Desk for Linear?
The Service Desk offers features designed to make ticketing and customer support a breeze:
Built-in communication module
Respond to requesters from within the created Linear issue without switching to another tool.
Reports & Analytics
Gain insights into ticket resolution times and overall performance with detailed reports and analytics.
Integrated ticketing system
Manage and track support requests from submission to resolution within Linear with your team.
Real-time updates
Keep your team and end-users informed with instant notifications and updates on the status of support tickets.
User Access Control
Customize access permissions to ensure that the right users can view and submit requests securely.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using the easy-to-use automation builder.
Self-Service Support
Reduce users' reliance on direct support interactions by empowering them with the portal access and the Knowledge Base Add-on.
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
Pricing
Don't just take our word for it. Hear it from our customers.
Can I use Linear as a ticketing system?
Absolutely! Linear can be effectively used as a ticketing system. Hipporello's Service Desk natively integrates with Linear. It provides users with a full-functional ticketing system that offers a customer portal, email and form integrations, form builder, automations and more. Linear teams can manage their workflow and respond to issues in an organized manner.
Does Hipporello's Service Desk for Linear offer a client portal?
Yes, Hipporello's Service Desk for Linear includes a client portal feature. This provides a structured way for clients to submit tickets, track the status of their requests, and access FAQs or knowledge bases. The client portal facilitates improved communication and transparency between your team and your customers.
How does this differ from Linear's built-in Asks feature?
Linear Asks is designed for internal team requests and does not support external customer-facing portals, branded forms, or email intake from outside your organization. Hipporello's Service Desk adds the external customer layer: a branded portal, public forms, email-to-issue routing, knowledge base, and two-way communication — all synced back to Linear issues.
How can I install Hipporello's Service Desk?
To install the Service Desk on your Linear workspace, follow these simple steps: (1) Click "Get Started" on the top right corner. (2) Authorize access to your Linear workspace and grant the necessary permissions. (3) After installation, configure the Service Desk settings according to your needs, including form creation, ticket management, and automations. You're now ready to manage support tickets directly within Linear.
Is there a cost for the Service Desk for Linear?
Hipporello offers flexible pricing plans. We have both free and paid options depending on your usage needs, such as the number of tickets, team members, and advanced features. The free plan and the paid plans both start with a 14-day free trial, allowing you to discover all the advanced features without limits.