Turn Asana into
your customer support hub
No credit card required
All you need is a free Asana account
How does Hipporello's Service Desk for Asana work?
Get started by installing Hipporello's Service Desk for Asana
1
Set up forms and emails that instantly create Asana tasks
2
Receive form fills and email messages into Asana tasks
3
Communicate with customers from inside Asana tasks
4
Provide your team and clients with templates tailored to different needs and use cases
Customizable portals, knowledge bases, forms and email integrations, automations and more for many different use cases and needs. Choose and get started.
Handle Customer Requests Where Your Team Already Works: Asana
Get a customizable user portal that works seamlessly with Asana
Enable seamless interaction between your end-users and your support team with a unified portal that integrates directly with Asana.
Turn Asana into your central hub for handling support operations, making it easier for your team to track, manage, and respond to every request.
Turn form responses into actionable Asana tasks
Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.
Create and edit forms that create Asana tasks upon submission. Manage submissions easily.
Streamline support operations with the Knowledge Base Add-on
Provide users with instant access to a wealth of information by adding support articles to your user portal by activating the Knowledge Base Add-on.
Enable your team to concentrate on more complex problems while users find answers to common questions.
Combine all your support emails into one unified inbox, and make it easier for your team to manage and respond to customer inquiries.
Ensure that all issues are addressed and resolved efficiently by keeping track of the status of every support request in Asana.
“Ease of Use” Capterra Recognition Backed by Our Customers
What are the features of the Service Desk for Asana?
The Service Desk offers features designed to make ticketing and customer support a breeze:
Built-in communication module
The communication module allows you to respond to requesters from within the created Asana task without switching to another tool.
Reports & Analytics
Gain insights into ticket resolution times and overall performance with detailed reports and analytics.
Integrated ticketing system
Manage and track support requests from submission to resolution within Asana with your team.
Real-time updates
Keep your team and end-users informed with instant notifications and updates on the status of support tickets.
User Access Control
Customize access permissions to ensure that the right users can view, and submit requests securely.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.
Self-Service Support
Reduce users' reliance on direct support interactions by empowering them with the Knowledge Base Add-on.
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
Pricing
Don't just take our word for it. Hear it from our customers.
Can I use Asana as a ticketing system?
Absolutely! Asana can be effectively used as a ticketing system. Hipporello’s Service Desk natively integrates with Asana, providing users with a full-functional ticketing system that offers a customer portal, email and form integrations, form builder, automations and more. Asana teams can manage their workflow and respond to issues in an organized manner.
Does Hipporello’s Service Desk for Asana offer a client portal?
Yes, Hipporello’s Service Desk for Asana includes a client portal feature. This is designed to bridge the gap between external clients and internal management within Asana, providing a structured way for clients to submit tickets, track the status of their requests, and access FAQs or knowledge bases. The client portal on Asana facilitates improved communication and transparency between service providers and their customers by organizing and displaying relevant information in an accessible and user-friendly manner.
How can I create a form in Asana?
Asana offers basic form functionality on premium plans, but if you're looking for more customization and a full ticketing workflow, Hipporello Service Desk is the answer. It lets you build fully customizable forms and automatically turns submissions into Asana tasks — helping you manage requests more efficiently than with native Asana forms.
Does the Service Desk enhancement for Asana work on mobile devices?
Yes! It is fully optimized for mobile devices. You can manage service desk requests, view tickets, and respond to inquiries directly from your mobile browser or Asana mobile app. This ensures easy and quick support from anywhere.
How can I install Hipporello’s Service Desk?
To install the Service Desk on your Asana workspace, follow these simple steps:
Click "Get started" on this page.
Authorize access to your Asana workspace and grant the necessary permissions to allow the Service Desk to integrate with Asana.
After installation, configure the Service Desk settings according to your needs, including form creation, ticket management, and automations.
You’re now ready to manage support tickets directly within Asana.
Is there a cost for the Service Desk enhancement for Asana?
Hipporello offers flexible pricing plans. We have both free and paid options depending on your usage needs, such as the number of tickets, team members, and advanced features. The free plan and the paid plan start with a 14-day free trial, allowing you to discover all the advanced features without limits. View pricing plans above.
