Transform Jira into an easy, frustration-free service desk
No credit card required
All you need is a free Jira account
How does Hipporello's Service Desk for Jira work?
Get started by installing Hipporello's Service Desk for Jira
1
Edit and publish forms on your user portal. Define inbound email addresses
2
Receive form fills and email messages into Jira as new issues
3
Communicate with customers from inside the created Jira issues
4
Give your teams and clients the tools they need for different use cases
Customizable portals, knowledge bases, forms and email integrations, automations and more. One tool for all.
Why Hipporello when we already have JSM?
Running a service desk in Jira doesn’t have to be complex
Get a light weight service desk solution that’s easy-to-use, quick to launch and fits your team needs.
"Ease of Use” Capterra Recognition Backed by Our Customers
A service desk with the right features, without the extra ITIL baggage
Get all the features your team needs to start managing requests smoothly -forms, a branded portal, email integration, and automations. Start easily, without the steep learning curve, heavy workflows, or ITIL modules your team will never use.
A user portal that looks and feels like your company’s,
not Jira’s
Customize your user portal by adding a cover image, fonts, welcome message, company logo and colors. Preview and start using it instantly without needing third party tools.
Start with all the main service desk features at an affordable price. Add-ons are optional. Add them only if your team needs them.
What are the features of Hipporello's Service Desk for Jira?
See below all the core features of our service desk.
Built-in communication module
The communication module allows you to respond to requesters from within the created Jira issue without switching to another tool.
Reporting Dashboard
Gain insights into ticket resolution times and team workload/performance with detailed reports and analytics.
Integrated ticketing system
Manage and track support requests from submission to resolution within Jira in collaboration with your team.
Approvals
Create approval workflows to request and grant approvals.
User Access Control
Customize access permissions to ensure that the right users can view, and submit requests securely.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.
Embeddable forms
Use your forms on your customer portal or embed them onto your website to receive submissions into your Jira project.
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
Pricing
Don't just take our word for it. Hear it from our customers.
Can I use Hipporello's Service Desk inside Jira?
Yes! Hipporello Service Desk works natively with Jira, and turns it into an easy-to-use service desk. You can capture requests from forms, portals, or emails, and automatically create tickets in Jira, all just by installing Hipporello and without needing any other plugins.
How is Hipporello Service Desk for Jira different from Jira Service Managament (JSM)?
JSM is powerful, with many modules and configurations that make it great for some teams. However, it can feel heavy with detailed ITIL processes, complex workflows, and long setup times for teams who don't need all of these. Hipporello Service Desk is designed to be simple and fast, with all the core service desk features, allowing you to get started in minutes.
Is there a free version or a free trial for Hipporello?
Yes, Hipporello offers a 14-day free trial, at the end of which you get the free version unless you upgrade to the Premium plan.
How can I install Hipporello’s Service Desk for Jira?
To install the Service Desk and start receiving and tracking tickets in your Jira project, follow these simple steps:
Click Get started on this page or find us on Jira's app directoryand click install.
You’ll be then asked to authorize access to your Jira project. Grant the necessary permissions to allow Hipporello to work Jira.
After installation, configure the Service Desk settings according to your needs, including form creation, ticket management, and automations.
You’re now ready to use the Service Desk to manage support tickets directly within Jira.
Does Hipporello support SLAs and reporting?
Yes, Hipporello supports SLA management and a detailed , visual reporting dashboard for detailed insights.
Can I add extra features later on via add-ons? What are they?
Yes, you can. To keep things simple, Hipporello keeps the service desk powerful, but user friendly without complicating matters with advanced features. If you need them, you can easily get an add-on for Knowledge Base, Approvals, SLA Management, and Time Tracking.
