No credit card required
All you need is a free Notion account
How does Hipporello's Service Desk for Notion work?
Get started by installing Hipporello's Service Desk for Notion
1
Edit and publish forms on your user portal. Define inbound email addresses
2
Receive form fills and email messages into Notion as new database items
3
Communicate with customers from inside Notion database items
4
Give your teams and clients the tools they need for different use cases
Customizable portals, knowledge bases, forms and email integrations, automations and more. One tool for all.
Experience high-level customer support in Notion
Everything essential is ready at your hand. No learning process, no time investment.
Centralize Your Support Operations with a Customizable User Portal in Notion
Enable seamless interaction between your end-users and your support team through a unified platform. Ensure clear communication.
Make Notion your single hub for support operations, making it easier for your team to manage and respond to requests.
Integrated ticketing system
Manage and track support requests from submission to resolution within Notion with your team.
Real-time updates
Keep your team and end-users informed with instant notifications and updates on the status of support tickets.
User Access Control
Customize access permissions to ensure that the right users can view, and submit requests securely.
Create and publish forms that create Notion items in minutes
Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.
Create and edit forms that create Notion items upon submission. Manage submissions easily.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.
Access
Set policies to define who you want to view and submit forms.
Combine all your support emails into one unified inbox, and make it easier for your team to manage and respond to customer inquiries
Ensure that all issues are addressed and resolved efficiently by keeping track of the status of every support request in Notion
Unified communication
Hold conversations with your clients from inside Notion, without adding them to Notion. Make Notion your only point of communication.
Improved Response Times
Speed up response times by allowing multiple team members to address email inquiries as they come into Notion.
Enhanced Accountability
Assign specific emails to team members, and ensure accountability and clarity in handling customer support requests.
Streamline Support Operations with a Knowledge Base and FAQs
Provide users with instant access to a wealth of information by adding support articles to your user portal.
Use a well-organized knowledge base to enable your team to concentrate on more complex problems while users find answers to common questions.
Self-Service Support
Reduce users' reliance on direct support interactions by empowering them to find answers independently,
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
Time efficiency with FAQs
Save time for both users and support teams with access to FAQs and solutions.
What are Notion templates?
Notion templates are pre-designed frameworks that users can use to quickly set up new pages. Templates serve various functions, from task management to customer support. These templates can be customized but come pre-populated with useful elements like databases, calendars, to-do lists, form and email integrations and other interactive blocks.
Notion provides a range of templates in its gallery, created either by Notion itself or by its user community.
What does a Notion template do?
A Notion template serves as a starting point for users to organize and manage information and tasks efficiently even when they don’t know where to start. It structures your Notion page according to a specific purpose, be it managing a project, tracking habits, or offering customer support. Some Notion templates help you do a task faster and save time while others add a whole new set of functionality.
What are the advantages of starting with a Notion template?
Starting with a Notion template offers many advantages:
Efficiency: Templates speed up the setup process, allowing users to focus more on entering data and less on designing the layout.
Best Practices: Many templates are designed with best practices in mind, so users benefit from structured and optimized workflows.
Inspiration: Templates can serve as a source of ideas for how to organize information and manage tasks effectively.
Customization: While templates provide a framework, they’re still fully customizable, and enable users to modify them to their specific needs.
Scalability: Templates can be reused across teams and projects, ensuring consistency and saving time.
Who can use this Notion template?
The Service Desk template is for anyone with customers. It is accessible to all users, from individuals looking to manage personal projects to bigger teams needing to coordinate customer support and ticket management. It is particularly beneficial for those using Notion and wish to make the most out of it by adding a full-functional support system into their workflow.
Can I find a Notion template for ticket management?
Absolutely! Notion can be effectively used for ticket management. Hipporello’s Service Desk natively integrates with Notion, providing users with a full-functional ticketing system with a customer portal, email and form integrations, form builder, automations and more. Teams can manage their workflow and respond to issues systematically.
Does Hipporello’s Service Desk template for Notion offer a customer portal?
Yes, Hipporello’s Service Desk template for Notion includes a customer portal feature. This template is designed to bridge the gap between external clients and internal management within Notion, providing a structured way for clients to submit tickets, track the status of their requests, and access FAQs or knowledge bases. The customer portal facilitates improved communication and transparency between service providers and their customers by organizing and displaying relevant information in an accessible and user-friendly manner.