What is an HR Help Desk?
An HR Help Desk offers a centralized support system designed specifically for managing and addressing employee concerns, inquiries, and requests within an organization. It streamlines communication between employees and the human resources department by organizing and tracking requests, ensuring that each concern is properly addressed and resolved timely.
When integrated with Trello, the Help Desk ensures a bird's eye view of all employee communications and that every issue is properly assessed and addressed consistently. Using Trello's lists, labels, and other visual features along with Hipporello's forms, emails and automations, HR departments can effectively manage and track employee tickets.
Before diving into how Hipporello’s Service Desk can be used as a Trello-native HR ticketing system, let’s revamp how an HR Help Desk helps and how to choose the right software for your organization.
What are the benefits of using an HR Help Desk?
Centralized communication:
An HR Help Desk software allows human resources departments to respond to inquiries through a centralized ticketing system which ensures that all queries and concerns are collected systematically and addressed efficiently with minimal errors. The HR team can colelct inquiries from employees into their Trello board through forms and email and team members can work on the queries collaboratively.
Data collection from employees:
An HR Help Desk makes it easy for the team to collect inquiries from employees and to store the data in a safe and visually clear manner. It also makes it easy to access valuable insights into major concerns that affect your entire workplace, and helps to ultimately improve your HR policies and procedures.
Employee satisfaction:
A dedicated HR ticketing system demonstrates your organization's commitment to hearing and addressing employee concerns, and this leads to increased engagement and retention.
Compliance:
An HR Help Desk ensures that your company stays cpmliant with HR regulations. By prioritizing employee welfare, you can foster a safe and supportive work environment, leading to improved productivity and mitigating the risk of legal disputes or lawsuits that could disrupt your business.
Why Hipporello's Service Desk is the right tool to use as an HR Help Desk
When selecting an HR Help Desk solution, you want software that makes it easy for employees to get the support they need while helping HR teams stay organized and efficient. Here’s why Hipporello’s Service Desk checks all the boxes:
1. Functionality for every team setup
Hipporello’s Service Desk now integrates seamlessly with Trello, Notion, and Asana, making it easy for HR teams to manage requests in a tool they already use. Whether your employees work on-site, hybrid, or fully remote, they can quickly submit HR requests through simple forms or email-to-ticket options without the need for IT for setup.
2. Ease of use and fast onboarding
Hipporello's Service Desk has a straightforward setup and a user-friendly interface, which ensures employees and HR staff can get started right away. There's no need for complex training or technical expertise is needed.
3. Intuitive navigation and accessibility for employees
Employees can submit requests via a branded portal or directly through email, while HR teams manage everything in a centralized dashboard in their platforms. The design is simple, and clear.
4. Customization to fit your HR processes
HR teams can configure ticket forms, workflows, notifications, and even the look and feel of the help desk portal to match company branding and specific HR needs. They can for example start with form templates for leave requests, onboarding, or payroll queries.
5. A powerful and visual dashboard
Hipporello provides a real-time view of all incoming HR requests, making it easy to track progress, assign tasks, and ensure no request is missed.
6. Built-in automation for efficiency
Automated workflows help HR teams save you a lot of time by handling repetitive tasks like sending acknowledgment emails, assigning members to requests, or routing requests so employees get faster responses.
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Conclusion
Hipporello's Service Desk for Trello allows you to manage and track HR requests by bringing form fills and emails from employees to Trello. You can also auto-assign team members to requests to make sure requests are handled in a timely manner by the right team member. The automatic ticket response feature ensures employees receive timely updates while the HR team works on resolving their queries.
Key features of the Service Desk for Trello are:
Automating repetitive tasks and messages
Collecting requests to Trello via forms and emails
Communicating with requesters from Trello
Keeping track of resolved tickets and analytics
Managing HR tickets easily with Kanban view
This can keep your company at the forefront of its field, especially thanks to increased worker satisfaction and productivity. Why not see how Hipporello’s HR Ticketing for Trello can help your company?
