We’re excited to introduce a brand new way to stay on top of all your support and service requests in Hipporello's Service Desk — All Tickets is here!
At Hipporello, our goal is to make service management seamless, organized, and flexible. Until now, while your tickets could be created via forms (embedded or on the User Portal), or Inbound Emails, the management of those tickets mainly happened within your connected task management tools — Trello, Notion, or Asana.
This worked well, but we heard the feedback of some of our customers who needed an easier way to view and manage tickets directly from Hipporello.
So we built All Tickets, which is your new command center for ticket management.
What is "All Tickets"?
All Tickets is a centralized space inside Hipporello's Admin Panel where you can view, search, filter, and manage every ticket created through Hipporello's Service Desk — no matter which channel it belongs to.
With the new feature, everything is now visible in one clean interface that helps you stay organized and efficient.
What You Can Do with "All Tickets"?
With this new view, you’ll be able to:
✅ See every ticket in one place — Get a bird’s eye view of all incoming requests
✅ Search and filter tickets — Easily find tickets by requester, status, or keywords
✅ Easily track progress — Open, or resolved, always know where each ticket stands
✅ View requester details and creation dates — Stay informed about ticket details
✅ Export tickets — Easily export tickets to generate lists for reports or records
✅ Stay productive without leaving Hipporello — Perfect for team members who don’t need to use Trello, Notion, or Asana daily.
Why We Built This
As our user community has grown, so have your needs. All Tickets was built to make your ticket management experience more effortless, flexible, and accessible for all team members — from customer support and operations to project managers.
All Tickets is especially great for those that want faster access to a complete ticket view and tracking without going into Trello, Notion, or Asana.
Get Started Today
If you're already using Hipporello's Service Desk, there’s nothing you need to install or set up. Just head to the sidebar in your Hipporello Admin Panel and click on All Tickets to explore your new ticket management hub.
We can’t wait to hear what you think and how this makes your workflow even smoother.
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