When it comes to collaboration today, there’s no doubt that Trello has proven transformative. It is easy to use and fun to work around. With Hipporello, Trello becomes your centralized hub for various business processes including but not limited to applicant tracking, approvals and even a full-fledged status page that works with data on your Trello cards.
Keeping on top of system status and incident management relies on an effective solution that’s able to track new events as they occur. Beyond that, resolving these issues fast means you need efficient incident communication strategies, which is a must in managing incidents in a shared collaboration environment with your team.
It’s here that Hipporello’s Status Page Power-up is designed to work innately with your existing Trello board for projects and processes – while unlocking powerful agility and responsiveness across your team too.
Let’s see how a status page works and how to get a system status page live for your business in a matter of minutes.
What is Hipporello's Status Page Power-up?
The recent revolution in the world of work has meant that project managers and colleagues today rely on ever more apps and software tools to run businesses day to day.
Hipporello’s Status Page App is different. Rather than having you install yet more software and toolkits, this system is designed to segue neatly into your existing Trello workflow for incident management and system status updates.
This will be added just as another board in your Trello workspace, allowing you to get a status page for your business where you're already working. It allows you to create and publish status pages right from your board and to keep your customer informed about:
System downtime in real-time
Updates on system events
Putting this information front and center in your established Trello workflow means that incident communication is more open and transparent as it is already done where the team is collaborating.
Why do I need a status page for my business?
Customers and your peers in your industry rely on your systems being live, fast and secure. The reality is that that’s not always the case, though no fault of your own.
Yet rather than having dead links and embarrassing error pages describing your system status, a dedicated page is able to give users the chance to check out what issues are in which areas of your platform in real time.
Likewise, incident communication flows that much more smoothly with a system status page. Users can communicate with you directly that they’re experiencing issues, which can help mobilize your resources to fix things faster.
And to get to work faster still? You need incident management embedded in the workflow tool you already use.
Why get a status page power-up on Trello?
Chances are you already have a great deal of your enterprise project management on Trello already. The software is intuitive to use, really helps visibility and transparency, and is able to coordinate who works on what when pretty easily.
Therefore, a status page app on Trello puts system status updates front and center for the team to analyze, diagnose and solve.
Not only that, but the frequency with which incident management updates feed through into Trello from a connected system status app means that you can recognize if and when errors are occurring frequently. Does that speak to a deeper problem in your hosting, data, architecture or the like? Now you have the information to dig deeper and find out.
However, you don’t need to bounce around between different software suites to resolve the problem, either. You can coordinate incident communication through Trello when your system status updates feed directly into your cards, boards and workflows – but also communicate your solutions outwards from there too.
There is so much pressure to bring so much software into so many areas of our businesses today. It’s getting crazy managing so many apps and software – which is why it’s far more efficient, streamlined and manageable to have your system status managed and reported directly in Trello. Everyone already knows how to use it, so your team can hit the ground running.
How to get a status page that works on Trello
It only takes literally a few minutes to set up a status page on Trello. All you have to do is to go to your board or to add the Status Page by Hipporello from Trello’s power-up directory page. And then, bum! It is built on your Trello board with a workflow and right from inside a card, it allows you to create a system status update and publish it on a web portal from your board.
Centralizing incident communication and management into Trello via Hipporello’s Status Page App keeps everyone, quite literally, on the same page in minimizing downtimes and maximizing user security.
What does Hipporello Status Page provide?
As we have covered up what, why and how, let’s dive a bit deeper into Hipporello Status Page and its capabilities. If you would like to learn more about our Status Page Power-up, you may also visit here.
1. Trello users can receive incident reports in Trello the moment clients fill out an incident report form
Once you’ve installed the Status Page by Hipporello Power-up and shared the link to your status page with your customers, they can come and check your status page when they experience system downtime to see if there’s an already known problem.
If they don’t see any acknowledged issues, they can fill out the incident report form on the same portal page.
A few taps at the keyboard and a couple clicks of the mouse are all it takes for incident reports to hit the Trello board in real time.
Compare that to having to use a separate app, logging the problem, then either manually creating a Trello card and rewriting the issue – or at least having to copy-paste it.
Seems simple enough, yet when system status compromises hit, time is often of the essence. Having that Trello card pop up on the board the moment challenges arise makes incident management far more agile.
2. Evaluate incidents in Trello with team members
When system status issues arise, effective incident communication is vital. The built-in commenting and messaging features of Trello are more than suited to helping your team analyze and remedy the system status issue being reported.
No bouncing back and forth between other communication software, emails, chasing up or anything like that. Everything is logged in Trello on the incident card, timestamped by default.
How fast can you fix it? You might just find you are setting new records each time.
3. Publish system status updates on a web portal page from inside Trello
The situation is under control and everything is running smoothly – time to switch software and publish an update online with a quick writeup, right?
Not so fast. Incident management via Trello isn’t just a question of logging the system status issues as they come in. Hipporello’s solution means you’re able to feed updates directly to the world from within Trello – fast, efficient, and no dancing between apps.
System status updates are a delicate affair – frustrating users, causing panic in teams, and overall causing downtimes and difficulties that slow everyone to a crawl.
Responding to this kind of challenge takes excellent incident communication – and centralized incident management. Additionally, by their very nature, system status updates and problems are incidents to which teams need to respond quickly and confidently – but with information that’s detailed, precise and factually correct.
With Trello use so widespread, why let go of what works when trying to, well, go and sort out what isn’t working? Hipporello’s Status Page App, as part of the wider Hipporello Apps ecosystem, brings pinpoint accurate incident management right into your team’s workflow.
Have you enjoyed this content? We have more for you to read. Have a look at our blog to catch up with latest Trello updates and industry trends. If you’d like to learn more about Hipporello’s products, visit Hipporello Apps and Hipporello Service Desk.
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