Introducing improvements in Request ID prefix, Trello board synchronization and more
In this release, we've fixed some bugs and made improvements regarding the ability to change request ID prefixes and Trello Board and Hipporello Service Desk synchronization. Another improvement is that now text and button colors on Hipporello details section of Trello cards are aligned with the portal page colors.
Introducing improvements in the Settings menu
In this release (1.5.0), we have made some major improvements, and changes to the Settings menu. We have introduced quick texts which can be used as canned responses by support agents. Another key improvement concerns the language settings, where you can also edit the wording in your portal to your needs.
Introducing improvements in automation and email consent
In this release (1.4.0), we have made some improvements, changes, and bug fixes. One key improvement is that new automation rules now apply to already existing Trello cards. Another is related to our new email consent settings that appear on sign-up for new subscribers and on the Hipporello menu for those who're already subscribed.