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Installed on 10000+ boards

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Service Desk for Trello

Service Desk for Trello

Service Desk for Trello

Publish forms; receive requests from forms and emails to your Trello board and communicate directly from your board. Manage tickets in a workflow.

No credit card required

Live support

Cancel any time

All you need is a free Trello account

How it Works?

Install Hipporello's Service Desk Power-Up on Trello

1

Share form links and email addresses with customers

2

Receive forms and emails as Trello cards

3

Communicate with customers from Trello cards

4

Give your teams and clients the tools they need for different use cases

Customizable portals, knowledge bases, forms and email integrations, automations and more. One Power-Up for all.

  • Customer Support

    Order Processing

    Feedback Management

  • IT Support

    Marketing Requests

    HR Tasks

  • Lead Generation

    Volunteering

    Other

Experience high-level customer support in Trello

Everything essential is ready at your hand. No learning process, no time investment.

Centralize Your Support Operations with a Customizable User Portal in Trello

Enable seamless interaction between your end-users and your support team through a unified platform. Ensure clear communication.

Make Trello your single hub for support operations, making it easier for your team to manage and respond to requests.

Primary Color

Cover Image

Primary Color

Cover Image

Primary Color

Cover Image

Create and publish forms that create Trello cards in minutes

Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.

Create and edit forms that create Trello cards upon submission. Manage submissions easily.

Streamline Support Operations with a Knowledge Base and FAQs

Provide users with instant access to a wealth of information by adding support articles to your user portal.

Use a well-organized knowledge base to enable your team to concentrate on more complex problems while users find answers to common questions.

Enhance communication with a Shared Inbox

Enhance communication with a Shared Inbox

Enhance communication with a Shared Inbox

Combine all your support emails into one unified inbox, and make it easier for your team to manage and respond to customer inquiries

Ensure that all issues are addressed and resolved efficiently by keeping track of the status of every support request in Trello

Not only easy, but also affordable

Free Trial

Basic Plan

$10

per user / monthly

per user / monthly

per user / monthly

$49

per user / monthly

per user / monthly

per user / monthly

$15

per user / monthly

per user / monthly

per user / monthly

$19

per user / monthly

per user / monthly

per user / monthly

Free Version

-

-

Trello Integration

-

What are the features of the Service Desk for Trello?

The Service Desk offers features designed to make ticketing and customer support a breeze:

Built-in communication module

The communication module allows you to respond to requesters from within the created Trello card without switching to another tool.

Reports & Analytics

Gain insights into ticket resolution times and overall performance with detailed reports and analytics.

Integrated ticketing system

Manage and track support requests from submission to resolution within Trello with your team.

Real-time updates

Keep your team and end-users informed with instant notifications and updates on the status of support tickets.

User Access Control

Customize access permissions to ensure that the right users can view, and submit requests securely.

Intuitive Form Builder

Form creation is a breeze with our drag-and-drop form builder.

Automations

Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.

Self-Service Support

Reduce users' reliance on direct support interactions by empowering them with the Knowledge Base Add-on.

24/7 Availability

Ensure users have access to support information at any time, even outside business hours.

“Ease of Use” Capterra Recognition Backed by Our Customers

Pricing

Choose the plan that works for you

Free

$0

/ month

Starts with 14-day Premium Trial

Included in free:

5 Trello cards / month

Public Forms

Emails to Trello

Unlimited Agents

Premium

$10

/ month

$10 / per agent (Trello Board Member)

Everything in Free, plus:

Unlimited Trello cards / month

Private Forms

Advanced Automations

Custom Field Support

Custom Notification Settings

Enterprise

Custom

Contact Sales

Everything in Premium, plus:

30-day onboarding program

Dedicated Customer Success Manager

Premium Technical Support

Custom Solutions

Free

$0

/ month

Starts with 14-day Premium Trial

Included in free:

5 Trello cards / month

Public Forms

Emails to Trello

Unlimited Agents

Premium

$10

/ month

$10 / per agent (Trello Board Member)

Everything in Free, plus:

Unlimited Trello cards / month

Private Forms

Advanced Automations

Custom Field Support

Enterprise

Custom

Contact Sales

Everything in Premium, plus:

30-day onboarding program

Dedicated Customer Success Manager

Premium Technical Support

Custom Solutions

Free

$0

/ month

Starts with 14-day Premium Trial

Included in free:

5 Trello cards / month

Public Forms

Emails to Trello

Unlimited Agents

Premium

$10

/ month

$10 / per agent (Trello Board Member)

Everything in Free, plus:

Unlimited Trello cards / month

Private Forms

Advanced Automations

Custom Field Support

Enterprise

Custom

Contact Sales

Everything in Premium, plus:

30-day onboarding program

Dedicated Customer Success Manager

Premium Technical Support

Custom Solutions

Prices do not include applicable taxes, which are determined according to your billing address.

The final price can be seen on the purchase page, before payment is completed.

Service Desk Power-Up Plans and Features

Features

Free

Premium

Enterprise

Basics & Administration

Number of agents (Trello board members)

Unlimited

Unlimited

Unlimited

Number of agents (Trello board members)

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Number of agents (Trello board members)

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Number of attached Trello boards

Unlimited

Unlimited

Unlimited

Number of attached Trello boards

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Number of attached Trello boards

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Attachment size

10MB/file sharing

250MB/file sharing

250MB/file sharing

Attachment size

Free

10MB/file sharing

Premium

250MB/file sharing

Enterprise

250MB/file sharing

Attachment size

Free

10MB/file sharing

Premium

250MB/file sharing

Enterprise

250MB/file sharing

Automations

Basic

Advanced

Advanced

Automations

Free

Basic

Premium

Advanced

Enterprise

Advanced

Automations

Free

Basic

Premium

Advanced

Enterprise

Advanced

Drag and drop form builder

Drag and drop form builder

Free

Premium

Enterprise

Drag and drop form builder

Free

Premium

Enterprise

Trello cards

Number of Trello cards via forms / emails

5 cards / month

Unlimited

Unlimited

Number of Trello cards via forms / emails

Free

5 cards / month

Premium

Unlimited

Enterprise

Unlimited

Number of Trello cards via forms / emails

Free

5 cards / month

Premium

Unlimited

Enterprise

Unlimited

Creating Trello cards by forms

Creating Trello cards by forms

Free

Premium

Enterprise

Creating Trello cards by forms

Free

Premium

Enterprise

Creating Trello cards by email (Shared inbox)

Creating Trello cards by email (Shared inbox)

Free

Premium

Enterprise

Creating Trello cards by email (Shared inbox)

Free

Premium

Enterprise

Branding & Customization

Custom portal branding

-

Custom portal branding

Free

-

Premium

Enterprise

Custom portal branding

Free

-

Premium

Enterprise

Language Customization

Language Customization

Free

Premium

Enterprise

Language Customization

Free

Premium

Enterprise

SMTP (custom outgoing email)

-

SMTP (custom outgoing email)

Free

-

Premium

Enterprise

SMTP (custom outgoing email)

Free

-

Premium

Enterprise

Removing Hipporello Branding

-

Removing Hipporello Branding

Free

-

Premium

Enterprise

Removing Hipporello Branding

Free

-

Premium

Enterprise

Custom Domain

-

Custom Domain

Free

-

Premium

Enterprise

Custom Domain

Free

-

Premium

Enterprise

Forms & Emails

Number of Forms

Unlimited

Unlimited

Unlimited

Number of Forms

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Number of Forms

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Form embedding

Form embedding

Free

Premium

Enterprise

Form embedding

Free

Premium

Enterprise

Number of email-to-board addresses

Unlimited

Unlimited

Unlimited

Number of email-to-board addresses

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Number of email-to-board addresses

Free

Unlimited

Premium

Unlimited

Enterprise

Unlimited

Private forms

-

Private forms

Free

-

Premium

Enterprise

Private forms

Free

-

Premium

Enterprise

Emails from selected addresses/domains

-

Emails from selected addresses/domains

Free

-

Premium

Enterprise

Emails from selected addresses/domains

Free

-

Premium

Enterprise

Custom Field Support

-

Custom Field Support

Free

-

Premium

Enterprise

Custom Field Support

Free

-

Premium

Enterprise

Communication

Communication over Trello cards

Communication over Trello cards

Free

Premium

Enterprise

Communication over Trello cards

Free

Premium

Enterprise

Canned responses

Canned responses

Free

Premium

Enterprise

Canned responses

Free

Premium

Enterprise

Custom notification settings

-

Custom notification settings

Free

-

Premium

Enterprise

Custom notification settings

Free

-

Premium

Enterprise

Support

Live Support

Standart

Standart

Plus, premium technical support

Live Support

Free

Standart

Premium

Standart

Enterprise

Plus, premium technical support

Live Support

Free

Standart

Premium

Standart

Enterprise

Plus, premium technical support

Dedicated customer manager

-

-

Dedicated customer manager

Free

-

Premium

-

Enterprise

Dedicated customer manager

Free

-

Premium

-

Enterprise

30-day onboarding program

-

-

30-day onboarding program

Free

-

Premium

-

Enterprise

30-day onboarding program

Free

-

Premium

-

Enterprise

Don't just take our word for it. Hear it from our customers.

  • Quote Icon

    Hipporello has definitely increased the effectiveness of Trello. Communication with outside Trello users was a missing link on Trello, Hipporello allows us to connect with outside users through an interface in a user-friendly and beautiful way.

    The Soothe Records Team

  • Quote Icon

    We have been able to streamline our entire company's workflow using Hipporello. We use it to onboard speakers for our events, guests for our webinars, and interviewees on our streaming service. Getting information all in one place from forms and emails saves so much time.

    Kimberly Parker, Workflow Strategist

  • Quote Icon

    The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did.

    Crystal M, Treasurer in Non-Profit

  • Quote Icon

    If we are wondering how to get requests from others onto team Trello boards without making them a user, Hipporello is usually the answer. Hipporello is so easy to use that we were able to get up to speed quickly with virtually no learning curve.

    LeAnn Ely, Director of IT

  • Quote Icon

    So easy to set up. Everything is configurable or they’ve thought of a better solution. Works so well in Trello. Has both the form AND email conversion to Trello tickets. Love being able to communicate with those who filled in the form directly through Trello.

    Rowena, Product Operations Manager