TrelloHipporello Service Desk

Turn your Trello board into an easy-to-use service desk

Bring in forms and emails to Trello and let internal teams communicate with non-Trello users.

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  • Takes 2 minutes
  • No credit card required
Trello
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Trello

Experience high-level customer service on Trello

Everything essential is ready at your hand. No learning process, no time investment.

Ticket management is now a snap

  • Translate all end-user issues, customer requests, product orders from disparate sources into Trello cards via email or online forms.
  • Have access to all interactions with a user as well as internal conversations from inside the Trello card.
  • Ensure collaborative and transparent customer service performance.
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Communication with non-Trello clients

Hold conversations with your clients over Trello and make Trello your only point of internal and external team collaboration.

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Access Management

Grant or restrict access to your forms by defining access policies. Or make them all accessible by setting them to public.

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User Tracking

Get valuable insights about your users by learning about their IP, country, browser, OS as well as email delivery, opening and clicking statistics.

Improve web presence with a branded user portal

  • Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.
  • Customize your portal to your business needs and increase brand awareness.
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Intuitive form builder

Drag and drop enabled, rich form editor with ready-to-use input types, emails, e-signatures, short/long texts and more.

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Automations

Define triggers and actions and automate tedious tasks. Save time. Increase ROI.

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Branding

User your logo and banner, and choose colors to design your forms and portal to your branding needs.

Increase agent productivity and team collaboration

  • Automate tedious, time-consuming tasks and save time for high-value customer service tasks.
  • Enjoy better customer service with fewer agents or team members.
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Canned Responses

Create and save quick replies to common queries or questions in your Trello cards and refer to them whenever needed.

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Email to Trello Card

Configure inbound email-to-board address(es) and receive email messages as cards in your Trello board.

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Internationalization Support

Set the language of the Admin Panel and User Portal and effectively communicate with your clients without boundaries.

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Analytics

Have an overview of your business and get insights on various metrics from agents' ratings, to the number of incoming emails and forms.

Turn your Trello board into a shared inbox

  • Receive emails in your Trello board and reply to them easily from within Trello cards.
  • Help support staff coordinate their efforts in Trello without sharing email credentials.
  • Make communication with non-Trello users a breeze.
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Free, no credit card required