The Simplest Way to Turn Your Trello Board Into a Shared Inbox: Hipporello

“Did you get my email?”

“I...I didn’t know about that...”

“It must’ve gotten buried in my inbox. I’ll check again.”

Sound familiar? Probably. We’ve all had at least one communication “glitch” when working remotely, thanks to the large number of information that’s fired at us throughout the day, every day.

That includes e-mails from the sales team, IT support, customer support...the list goes on. Are you keeping up with all that?

You may be. But you may also be stressed out of your mind with many tasks waiting to be managed through different channels.

It turns out that it’s getting increasingly hard to keep priorities straight with conventional email inboxes. Communication is restricted, productivity is diminished, and employees pull the remainder of their hair out because they miss out on important, valuable information.

The solution? Trello, of course, with the Hipporello twist, which makes it better. Way better.

Your Trello Board With a Twist: Hipporello, as an Easy-To-Use Shared Inbox

When businesses think of upcoming events, project deadlines, and task allocations, Trello is the first tool they resort to.

And yes, Trello is a fantastic planning and task management tool. It keeps users engaged and productive with their daily to-dos. But there’s a missing key point there:

Stress-free and unified communication.

In a perfect world, teams would be able to share their email inboxes directly to a Trello board and connect both customers and employees in one highly productive platform.

And, that’s exactly why Hipporello was created, as a Trello-based service desk: to bring your team the most effective collaborative platform ever.

“Does my team even need a shared inbox?”

We’re obviously biased, but the answer is a resonant “yes”. Every business, however large or small, will benefit from a shared inbox with their teams.

Why? Here you go:

It simplifies ALL of your processes

No need to jump from emails to Slack to Trello, then to emails again. A shared inbox offers a truly simple, unified service where all team members can respond to requests and complete tasks—without leaving Trello, inside Trello.

You can easily turn your team’s Trello board into a complete email inbox

You no longer need to share email credentials among team members. With Hipporello, for instance, team members will have access to every single important email with their individual accounts like support@, sales@, jobs@, and others.

Easy to manage, and even easier to set up

Allowing customers to access your team’s Trello board would be the recipe for a ton of misunderstandings and management issues.

With a shared inbox, you can manage your customer requests on Trello with built-in online forms they can use. This way, your team will save time, prevent errors, and prioritize requests.

How to Transform your Trello Board into a Shared Inbox

Here’s a short, step-by-step guide to getting you started with the shared inbox right away:

  • First, set up Hipporello for free.

    For setup guidelines, go to https://www.hipporello.com/article/how-to-install-hipporello/

  • Then, add the Hipporello powerup to your Trello board.

    Add Hipporello powerup to your Trello board

  • Next, go to “Hipporello Admin”. Click “Email to Board” to Board Button, then “New Email to Board Address”.

    Email to Board Hipporello

    New Email to Board Address

  • Next, define email and click "Create Email to Board Address".

  • After that, Hipporello will create an inbound email address (for example support@support.hipporello.net), and you can COPY AND SHARE its credentials with your team members to work collaboratively.
  • Define email to Trello card mapping and save.

  • Do not forget to click "Publish" to activate the email to board rule.

  • For every single email that’s sent to support@support.hipporello.net, a Trello card is automatically created with the content of the email. And that’s where the magic happens: you won’t need to open your inbox or switch between email inbox and Trello to reply to emails or communicate with your team. Everything happens on Trello.

  • When you’re ready to reply to an email, you can do it instantly by typing up your reply at the back of your Trello card. Again, no need to hop from one place to another!
  • Your reply is quickly sent to the respective customer’s email, who can communicate further with you by replying directly to that email (or by clicking on a handy link Hipporello will provide).
  • The customer will have access to all of the communication done for their specific case. They will also see data such as card creation date, who opened the card, and when it was last updated.

See how easy this is?

Wait until you see how smooth internal communication will become for the whole team. A streamlined process. No glitches. No delays. Everybody knows what’s going on, all the time, all on Trello, inside Trello. Far away from your reality? No longer.

Since working from home has become the norm, let’s redefine “remote working” as practical and organized, rather than hair-pulling stressful, shall we?

Whenever you’re ready to make teamwork a breeze (and who isn’t?), we’re here.