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Customer Service Automation on Trello

GeneralAugust 02, 2021

At its most basic, automated customer service uses technology instead of a human being to handle customer service issues. This automation can take the form of chatbots, other artificial intelligence or something as simple as a website’s help center. Hipporello helps you automate customer service with features like Quick texts and Automated messages.

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Introducing improvements in the Settings menu

What's NewJune 30, 2021

In this release (1.5.0), we have made some major improvements, and changes to the Settings menu. We have introduced quick texts which can be used as canned responses by support agents. Another key improvement concerns the language settings, where you can also edit the wording in your portal to your needs.

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5 Essential Customer Service Metrics You Should Measure

GeneralJune 29, 2021

Studies show that 90% of customers with client concerns expect companies to have an online customer service channel in email support or chat support form. But the beauty of online tools for customer service is that it allows for easier tracking of customer service performance and setting up important customer service metrics to help determine whether a company is meeting its customer service goals.

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Best Ways to Improve Customer Experience

GeneralJune 13, 2021

Customer service is about more than keeping customers happy. It is about creating brand loyalty and consequently improving turnover and profit for the business in the long term. Satisfied customers may turn into brand ambassadors who refer others. Built on Trello, Hipporello helps you boost customer experience easily and consistently.

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Introducing improvements in automation and email consent

What's NewApril 16, 2021

In this release (1.4.0), we have made some improvements, changes, and bug fixes. One key improvement is that new automation rules now apply to already existing Trello cards. Another is related to our new email consent settings that appear on sign-up for new subscribers and on the Hipporello menu for those who're already subscribed.

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Get Your IT Help Desk on Trello with Hipporello

GeneralApril 16, 2021

Your Trello board is also your IT Help Desk now. Hipporello turns forms and emails into tasks on your Trello board and lets you get the real job done effectively in unison on Trello. Give the IT staff full control over directing queries to the right team members.

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Turn your Trello board into an easy-to-use service desk

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails