Service Desk

Improve branding of your service desk with custom domain and custom outgoing email

Here's a quick way for branding your Service Desk on Trello. Add your custom domain and set a custom outgoing email for a better-aligned brand experience.

11 FAQs and Answers: A Service Desk for Trello

Check out the most commonly asked questions and their answers.

Connect one or more email addresses to Trello

Here's a clever way of using our Service Desk for Trello productively. Define email-to-board addresses and streamline email communication right from Trello boards.

How can I fix the local storage issue in my browser?

In order for Trello and hence Hipporello Service Desk to work properly, you must allow cookies and local storage in your web browser. Read on to see how you can check or change the settings for your browser and fix the issue.

Take your Service Desk to the next level - in minutes

Using Hipporello Service Desk to the fullest, you can get an easy-to-use Power-up on Trello for communication with your clients. You can create and publish forms, enjoy branding features, and many others like private forms, unlimited Trello cards created by forms or email, custom notification settings, custom domain and more.

Introducing custom notifications and ticket sharing

We’ve recently developed two new features: managing custom notifications from Hipporello and end-users sharing tickets with anyone through the portal.

Let your non-Trello customers create cards on Trello

Transform your Trello boards into a helpful service desk where your non-Trello clients can push forms and emails into Trello cards. Your customers can connect to your support, IT, and business services by using online forms and emails. Collaboration and communicating with colleagues and customers is a whole lot easier.

Set Yourself Free by Automating Tasks on Hipporello Service Desk

Hipporello Service Desk takes annoying repetitive tasks off your plate and lets you get back to what really needs your attention. Automate sending messages to those who submit a form or send an email, archiving of a Trello card or many other actions and save your time for more challenging tasks.

Introducing improvements in Request ID prefix, Trello board synchronization and more

In this release, we've fixed some bugs and made improvements regarding the ability to change request ID prefixes and Trello Board and Hipporello Service Desk synchronization. Another improvement is that now text and button colors on Hipporello details section of Trello cards are aligned with the portal page colors.

How to keep clients in the loop with automatic email notifications from Trello

It's easy to set up your automated messages with Hipporello, and eliminate the time spent on communicating with your clients, while making sure you're still nurturing them. Automate messages and have more time to provide customers with better service.

Customer Service Automation on Trello

At its most basic, automated customer service uses technology instead of a human being to handle customer service issues. This automation can take the form of chatbots, other artificial intelligence or something as simple as a website’s help center. Hipporello helps you automate customer service with features like Quick texts and Automated messages.

Introducing improvements in the Settings menu

In this release (1.5.0), we have made some major improvements, and changes to the Settings menu. We have introduced quick texts which can be used as canned responses by support agents. Another key improvement concerns the language settings, where you can also edit the wording in your portal to your needs.

5 Essential Customer Service Metrics You Should Measure

Studies show that 90% of customers with client concerns expect companies to have an online customer service channel in email support or chat support form. But the beauty of online tools for customer service is that it allows for easier tracking of customer service performance and setting up important customer service metrics to help determine whether a company is meeting its customer service goals.

Best Ways to Improve Customer Experience

Customer service is about more than keeping customers happy. It is about creating brand loyalty and consequently improving turnover and profit for the business in the long term. Satisfied customers may turn into brand ambassadors who refer others. Built on Trello, Hipporello helps you boost customer experience easily and consistently.

5 Tips On Fostering The Culture Of Collaboration In Customer Service With Software Solutions

Customer service is a crucial part of business success. Most of the big companies that everyone knows about have a common trait, great customer service. To make this possible, your company needs a customer support portal that increases your efficiency by simplifying the workflow of your support team.

How to Use Trello for Your Ecommerce Business with Hipporello Service Desk

Ecommerce shops are beneficial in managing your business by allowing you to receive online requests and product orders. But they aren't usually free, some ask for fees to start your shop, some take commissions. Hipporello can help you create your customer portal to manage your product orders on Trello - for free.

Introducing improvements in automation and email consent

In this release (1.4.0), we have made some improvements, changes, and bug fixes. One key improvement is that new automation rules now apply to already existing Trello cards. Another is related to our new email consent settings that appear on sign-up for new subscribers and on the Hipporello menu for those who're already subscribed.

Get Your IT Help Desk on Trello with Hipporello

Your Trello board is also your IT Help Desk now. Hipporello turns forms and emails into tasks on your Trello board and lets you get the real job done effectively in unison on Trello. Give the IT staff full control over directing queries to the right team members.

Introducing e-signature, cookie consent banner and more

In this release (1.3.0), we have made some improvements, changes, and bug fixes. The key improvements are the newly added e-signature as a form field, our new cookie consent mechanism, and the email attachment on the card being optional.

How to Set Up Your Online Recruitment Process for Free on Trello with Hipporello

Recruitment processes are complicated and costly. Explore how you can set up your applicant tracking in minutes for free and start receiving job applications. With Hipporello, you can have your recruitment form on your website in minutes, and collect applications to your Trello board.

Meet Hipporello's Newly-Added Performance Analytics for Trello Service Desk

With the new performance analytics for Hipporello service desk, you can have a high-level view of your business and support team on Trello. You can keep track of all the statistics regarding your service desk and agents, for example how many cases agents have addressed, or agents' average ratings.

Communicate With Your Clients Over Trello Cards - Board to Email with Hipporello

If you’re familiar with Trello, you know how timely Trello cards can be. With Hipporello, you have access to all Trello functions while also communicating with your clients inside the cards for a smoother workflow, also known as board to email. Trello will be your only go-to app, saving hours of work every week.

How to Get Your Online Small Business Tools with Hipporello - for Free!

It’s difficult and costly for small businesses to get their company online. Hipporello offers a set of small business tools to let you serve online in minutes with confidence. You can publish your online forms and receive support requests from your customers. Also, connect your e-mails to handle requests.

How to Brand Your Hipporello Service Desk to Reflect Your Brand

Customizing the design of the Hipporello service desk to your branding needs means getting yourself in front of more eyeballs, while receiving form submissions including but not limited to customer support requests, job applications, and Contact Us form submissions.

Create Online Forms and Receive Submissions on Trello - without Creating a New Web Page

Remember the long, sad days we spent getting an online form up and running. Those days are gone now, with Hipporello you can have your portal that includes your online forms, embed it to your website, and start receiving submissions to your Trello boards. Create online forms for free.

Set Up Your Bug Tracker in Minutes and Manage All Your Bug Reports on Trello

By setting up a Trello board and adding Hipporello, you can easily keep track of bug reports and get the bugs fixed on time and without frustration. With Hipporello, Trello turns into a better tool for a unified collaboration with the IT department, system users, and supervisors.

Say Goodbye to Email Clutter and Manage Contacts on Trello with Hipporello

Any company that needs to contact people can benefit from Hipporello. Whether it would be a support request, a bug report, a job application, or a brand new method we couldn’t even think of yet, Hipporello allows you to manage contacts on Trello with a simple yet powerful design.

Leave Management Tool on Trello - Manage Time-off Requests with Hipporello

By installing Hipporello to your Trello board, you can streamline your leave management process, handle time-off requests, eliminate paperwork, and increase real-time visibility. Employees, managers, and HR experts can collaborate on Trello only without hopping between split tools. Have your time-off request form now.

HR Process Management with Maximum Efficiency - Entirely Inside Trello

Hipporello allows HR teams to utilize Trello as an HR process management tool. All processes can be managed with the proven efficiency of Kanban. To make things even easier, we’re sharing our Trello board template with you. Use it for free and optimize your efforts on recruitment, leave management, evaluation, and more.

Unified Recruitment Process Management on Trello with Hipporello

With Hipporello, you can avoid any communication breakdowns between your HR departments and candidates and boost your job application processes for all parties. You can make Trello your only place to go for the management of your recruitment process and all related communications.

Manage All Customer Relations Entirely Inside Trello - Hipporello’s Customer Support Template for Trello

Hipporello allows you to handle your customer relations from A to Z, entirely inside your trusty Trello board! Check Hipporello's Customer Support Template for Trello that aims to ease your customer support processes by giving you an overview with GIFs and directions.

Bug Tracking and Bug Reporting for Trello Teams: How to Turn it into a Unified Experience

Use Hipporello to create and customize bug tracking forms and start using them right away on Trello. Enjoy the ease of managing the whole process of interaction as well as form creation within Trello. Let your user report bugs, and handle the rest while keeping them in loop.

Move Your Old Email-based Contact Form to Trello with Hipporello

A Contact Form should do more than just allow users to send an email. An ideal form will allow you to create a customer database for your company and your salespeople. With Hipporello, you can have an online Contact Form that automatically integrates with a Trello board and allow you to get requests as cards.

The Simplest Way to Turn Your Trello Board Into a Shared Inbox: Hipporello

Hipporello offers a shared inbox for your teams on Trello, which is a truly simple, unified service where all team members can respond to requests and complete tasks. No need to hop between email inbox and Trello while managing tasks, just use our email-to-board and board-to-email functionality.

Hipporello Power-up: A Service Desk Solution for Trello Users

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails on the same Trello board. Get your service desk on Trello in minutes and enjoy simple yet powerful customer service.