Here's a quick way for branding your Service Desk on Trello. Add your custom domain and set a custom outgoing email for a better-aligned brand experience.
Check out the most commonly asked questions and their answers.
Here's a clever way of using our Service Desk for Trello productively. Define email-to-board addresses and streamline email communication right from Trello boards.
In order for Trello and hence Hipporello Service Desk to work properly, you must allow cookies and local storage in your web browser. Read on to see how you can check or change the settings for your browser and fix the issue.
Using Hipporello Service Desk to the fullest, you can get an easy-to-use Power-up on Trello for communication with your clients. You can create and publish forms, enjoy branding features, and many others like private forms, unlimited Trello cards created by forms or email, custom notification settings, custom domain and more.
We’ve recently developed two new features: managing custom notifications from Hipporello and end-users sharing tickets with anyone through the portal.
Transform your Trello boards into a helpful service desk where your non-Trello clients can push forms and emails into Trello cards. Your customers can connect to your support, IT, and business services by using online forms and emails. Collaboration and communicating with colleagues and customers is a whole lot easier.
Hipporello Service Desk takes annoying repetitive tasks off your plate and lets you get back to what really needs your attention. Automate sending messages to those who submit a form or send an email, archiving of a Trello card or many other actions and save your time for more challenging tasks.
In this release, we've fixed some bugs and made improvements regarding the ability to change request ID prefixes and Trello Board and Hipporello Service Desk synchronization. Another improvement is that now text and button colors on Hipporello details section of Trello cards are aligned with the portal page colors.
It's easy to set up your automated messages with Hipporello, and eliminate the time spent on communicating with your clients, while making sure you're still nurturing them. Automate messages and have more time to provide customers with better service.
At its most basic, automated customer service uses technology instead of a human being to handle customer service issues. This automation can take the form of chatbots, other artificial intelligence or something as simple as a website’s help center. Hipporello helps you automate customer service with features like Quick texts and Automated messages.
In this release (1.5.0), we have made some major improvements, and changes to the Settings menu. We have introduced quick texts which can be used as canned responses by support agents. Another key improvement concerns the language settings, where you can also edit the wording in your portal to your needs.
Studies show that 90% of customers with client concerns expect companies to have an online customer service channel in email support or chat support form. But the beauty of online tools for customer service is that it allows for easier tracking of customer service performance and setting up important customer service metrics to help determine whether a company is meeting its customer service goals.
Customer service is about more than keeping customers happy. It is about creating brand loyalty and consequently improving turnover and profit for the business in the long term. Satisfied customers may turn into brand ambassadors who refer others. Built on Trello, Hipporello helps you boost customer experience easily and consistently.
Customer service is a crucial part of business success. Most of the big companies that everyone knows about have a common trait, great customer service. To make this possible, your company needs a customer support portal that increases your efficiency by simplifying the workflow of your support team.
Ecommerce shops are beneficial in managing your business by allowing you to receive online requests and product orders. But they aren't usually free, some ask for fees to start your shop, some take commissions. Hipporello can help you create your customer portal to manage your product orders on Trello - for free.
In this release (1.4.0), we have made some improvements, changes, and bug fixes. One key improvement is that new automation rules now apply to already existing Trello cards. Another is related to our new email consent settings that appear on sign-up for new subscribers and on the Hipporello menu for those who're already subscribed.
Your Trello board is also your IT Help Desk now. Hipporello turns forms and emails into tasks on your Trello board and lets you get the real job done effectively in unison on Trello. Give the IT staff full control over directing queries to the right team members.
In this release (1.3.0), we have made some improvements, changes, and bug fixes. The key improvements are the newly added e-signature as a form field, our new cookie consent mechanism, and the email attachment on the card being optional.
Recruitment processes are complicated and costly. Explore how you can set up your applicant tracking in minutes for free and start receiving job applications. With Hipporello, you can have your recruitment form on your website in minutes, and collect applications to your Trello board.
With the new performance analytics for Hipporello service desk, you can have a high-level view of your business and support team on Trello. You can keep track of all the statistics regarding your service desk and agents, for example how many cases agents have addressed, or agents' average ratings.
If you’re familiar with Trello, you know how timely Trello cards can be. With Hipporello, you have access to all Trello functions while also communicating with your clients inside the cards for a smoother workflow, also known as board to email. Trello will be your only go-to app, saving hours of work every week.
It’s difficult and costly for small businesses to get their company online. Hipporello offers a set of small business tools to let you serve online in minutes with confidence. You can publish your online forms and receive support requests from your customers. Also, connect your e-mails to handle requests.
Customizing the design of the Hipporello service desk to your branding needs means getting yourself in front of more eyeballs, while receiving form submissions including but not limited to customer support requests, job applications, and Contact Us form submissions.
Remember the long, sad days we spent getting an online form up and running. Those days are gone now, with Hipporello you can have your portal that includes your online forms, embed it to your website, and start receiving submissions to your Trello boards. Create online forms for free.
By setting up a Trello board and adding Hipporello, you can easily keep track of bug reports and get the bugs fixed on time and without frustration. With Hipporello, Trello turns into a better tool for a unified collaboration with the IT department, system users, and supervisors.
Any company that needs to contact people can benefit from Hipporello. Whether it would be a support request, a bug report, a job application, or a brand new method we couldn’t even think of yet, Hipporello allows you to manage contacts on Trello with a simple yet powerful design.
By installing Hipporello to your Trello board, you can streamline your leave management process, handle time-off requests, eliminate paperwork, and increase real-time visibility. Employees, managers, and HR experts can collaborate on Trello only without hopping between split tools. Have your time-off request form now.
Hipporello allows HR teams to utilize Trello as an HR process management tool. All processes can be managed with the proven efficiency of Kanban. To make things even easier, we’re sharing our Trello board template with you. Use it for free and optimize your efforts on recruitment, leave management, evaluation, and more.
With Hipporello, you can avoid any communication breakdowns between your HR departments and candidates and boost your job application processes for all parties. You can make Trello your only place to go for the management of your recruitment process and all related communications.
Manage All Customer Relations Entirely Inside Trello - Hipporello’s Customer Support Template for Trello
Hipporello allows you to handle your customer relations from A to Z, entirely inside your trusty Trello board! Check Hipporello's Customer Support Template for Trello that aims to ease your customer support processes by giving you an overview with GIFs and directions.
Use Hipporello to create and customize bug tracking forms and start using them right away on Trello. Enjoy the ease of managing the whole process of interaction as well as form creation within Trello. Let your user report bugs, and handle the rest while keeping them in loop.
A Contact Form should do more than just allow users to send an email. An ideal form will allow you to create a customer database for your company and your salespeople. With Hipporello, you can have an online Contact Form that automatically integrates with a Trello board and allow you to get requests as cards.
Hipporello offers a shared inbox for your teams on Trello, which is a truly simple, unified service where all team members can respond to requests and complete tasks. No need to hop between email inbox and Trello while managing tasks, just use our email-to-board and board-to-email functionality.
Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails on the same Trello board. Get your service desk on Trello in minutes and enjoy simple yet powerful customer service.