Bug Tracking and Bug Reporting for Trello Teams: How to Turn it into a Unified Experience
When it comes to working collaboratively, the software your team works with makes a world of difference in a company. One indispensable plug-in no team should ignore is a bug reporting form. Users should be able to submit bugs and the team should handle the bug tracking while keeping reporters in the loop.
Bug reports move a business forward and keep every team member on the same page about what needs to improve. Report after report, the software developers will be able to detect and fix technical problems quickly, offering a smooth experience for team members and potential users.
However, not all report forms are built the same.
We are here to show you just how straightforward bug tracking can be. Here’s how you can report and receive bug reports on Trello, within Trello, using our service desk Hipporello.
Hipporello is a complete service desk you can use to transform your Trello board into an interactive platform.
One of the many forms available in the Hipporello power-up is the bug tracking report form. Here’s why it gives users and teams a better and faster experience through Trello:
Easily Design Your Own Bug Tracking Form
You don’t need any other app to make this happen. With Hipporello, you can create and customize a bug tracking form and start using it right away on Trello and enjoy the ease of managing the whole process of interaction as well as form creation on Trello.
Add the Form to Your Website
Once you’ve created your form, you can instantly embed it to your website or app with one line of code. It’s as easy as copy-and-paste. All you need to do is paste the code between
<body></body> tags in your HTML code.
From Then on, Trello Will Take Care of Every Step
After your form is embedded, Trello is all you need for a smooth process between teams and customers.
All bug tracking requests can be done via Trello. The same goes for replies from developers and every interaction in-between.
Communicate and Ask Further Questions to Reporter over Trello Cards
It’s not uncommon for bug issues to persist after the first contact. As an employee, you might have to follow the situation and work with the customer until the problem is fully solved.
That’s where Trello becomes even handier — the whole interaction will happen there, and only there. And this means a much easier and unified experience allowing you to do everything from designing forms to communicating with reporters.
For example, a customer needs to update you on a certain issue they’ve encountered within the app that hasn’t been solved yet. They can follow up with you using the Trello card addressing their specific case.
Add Attachments for Snapshots and Other Information About the Bug
Sometimes, explaining what’s going on won’t suffice. Users might need to show the issue in more detail so the problem can be solved extra-quickly.
Trello cards make it easier for both parts by allowing users to upload screenshots of the bug they’re dealing with, making it way easier for developers to detect the problem. Again, all of this can be done through Hipporello and reviewed in a single Trello card.
Encountering bugs is a crucial part of any app or website in development. When testers/users and employees work together to find common issues, everything becomes hassle-free.
And obviously, bug tracking becomes even easier when Trello is the only app you need.
Does that sound like something your team needs right now? Then try the Hipporello power-up today. It’s free!